Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Keiser

Pemberville

Summary

Dynamic Office Manager at Glass City Endodontics with exceptional organizational skills and a proven track record in optimizing billing processes, enhancing cash flow, and resolving patient concerns. Expert in insurance processing and conflict management, driving patient satisfaction and loyalty through effective communication and streamlined operations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Manager

Glass City Endodontics
04.2017 - Current
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.

Dental Treatment Coordinator

DR. Shawn Thompson
04.2004 - 04.2017
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Managed patient billing processes for timely, accurate payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Processed dental insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Education

Biology

Heidelberg University
Tiffin, OH
05-1995

Skills

  • Organizational skills
  • Billing
  • Account reconciliation
  • Conflict management
  • Financial tracking
  • Insurance Processing
  • Management of Accounts Receivables
  • Credit and collections
  • Policy implementation
  • Workflow planning
  • Managing operations and efficiency
  • Negotiation and conflict resolution

Certification

AADOM Member since 2019

FAADOM Distinction September 2024

Timeline

Office Manager

Glass City Endodontics
04.2017 - Current

Dental Treatment Coordinator

DR. Shawn Thompson
04.2004 - 04.2017

Biology

Heidelberg University

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