Karen Kepner
Alachua
Summary
Results-driven property management and business operations professional with extensive experience in strategic planning, operations, and marketing. Proven ability to increase occupancy rates, streamline processes, and cultivate strong tenant relationships. Expertise in budget management, contract negotiations, and regulatory compliance. Passionate about driving efficiency and revenue growth through data-driven decision-making.
Professional with expertise in management and keen focus on operational efficiency. Adept at developing strategic plans that drive performance and align with company objectives. Reliable team player known for flexibility and commitment to achieving results. Skilled in project management, process improvement, and stakeholder communication.
Overview
35
35
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGEMENT ASSOCIATE & MARKETING MANAGER & COMMON AREA COORDINATOR
The Oaks Mall / Brookfield Properties
01.2011 - 01.2024
- Developed and executed comprehensive marketing initiatives, including TV, radio, print, and digital campaigns to boost foot traffic and tenant sales
- Managed administrative operations, ensuring compliance with corporate policies and optimizing workflow efficiency
- Orchestrated large-scale events such as fairs, circuses, and promotional sales to enhance community engagement and revenue
- Oversaw lease compliance, tenant relations, and financial reporting for specialty leasing tenants
- Trained and mentored new property management team members, enhancing team proficiency and performance
- Key Achievements: Increased mall occupancy rates to 97%, positioning the property among top performers
- Ranked 2nd highest in accounts receivable collections for Brookfield's specialty leasing tenants nationwide
- Strengthened revenue through strategic lease negotiations and targeted marketing campaigns
- Implemented security measures ensuring the safety of tenants and visitors
- Executed marketing strategies across digital, social, TV, and radio platforms
- Managed short-term leasing contracts, contributing to sustained high occupancy rates and revenue growth
- Maintained a ,1% uncollected Accounts receivable balance year over year
- Successfully planned and executed community-focused events, enhancing brand presence and customer engagement
- Improved financial transparency and efficiency by optimizing accounts receivable tracking and lease compliance processes
OFFICE MANAGER
Okito America Family Fitness Center
01.2008 - 01.2011
- Implemented new programs to promote new martial arts school
- Organized school by implementing new systems and programs in after school
- Created and organized school contracts to facilitate maximum income
- Marketing programs
PROPERTY MANAGER & HOMEOWNERS ASSOCIATION MANAGER
AMJ Inc of Gainesville
01.2004 - 01.2008
- Managed 200+ single family rental units as well as 5 Homeowner's Association's
- Hired and Trained all Leasing personnel and Assistant Managers
- Organized and implemented all budget meetings
- Procured and managed vendors or capital improvement projects, ensuring quality execution and budget compliance
- Achieved 100% collections on all accounts receivable by implementing enhanced tenant screening policies, ensuring higher-quality tenant placement
- Achieved a 10% year-over-year rental increase through strategic pricing, market analysis, and tenant retention initiative
ASSISTANT PROPERTY MANAGER
Bosshardt Realty
01.2001 - 01.2004
PROPERTY MANAGER
Jack Carter Realty
01.1996 - 01.2001
ASSISTANT PROPERTY MANAGER
Lee Mather Company
01.1994 - 01.1996
ASSISTANT PROPERTY MANAGER & ONSITE PROPERTY MANAGER
Kinsella and Associates
01.1989 - 01.1994
Education
High School Diploma -
Louisville HIgh School
Louisville, OH06-1981
Skills
- Property Management
- Financial Management
- Tenant Engagement
- Regulatory Compliance & Risk Management
- Marketing Strategy Development
- Contract Negotiation
- Performance Evaluation
- Mentoring and Training
- Microsoft Office Proficiency
- Property Management Software
- Salesforce Proficiency
- Proficient in JD Edwards Accounting
- Google Workspace Utilization Skills
- Collaborative Relationship Management
- Administrative Support
- Office Administration
- Customer Engagement
- Effective Multitasking
- Consistent Professionalism
- Business Growth Initiatives
- Corporate Administration
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- California Real Estate License, 1989-2025
- Florida Broker License, 2004-2008
- Florida Notary, 2000-2028
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PROPERTY MANAGEMENT ASSOCIATE & MARKETING MANAGER & COMMON AREA COORDINATOR
The Oaks Mall / Brookfield Properties
01.2011 - 01.2024
OFFICE MANAGER
Okito America Family Fitness Center
01.2008 - 01.2011
PROPERTY MANAGER & HOMEOWNERS ASSOCIATION MANAGER
AMJ Inc of Gainesville
01.2004 - 01.2008
ASSISTANT PROPERTY MANAGER
Bosshardt Realty
01.2001 - 01.2004
PROPERTY MANAGER
Jack Carter Realty
01.1996 - 01.2001
ASSISTANT PROPERTY MANAGER
Lee Mather Company
01.1994 - 01.1996
ASSISTANT PROPERTY MANAGER & ONSITE PROPERTY MANAGER
Kinsella and Associates
01.1989 - 01.1994
High School Diploma -
Louisville HIgh School
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