Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Key

Housekeeping manager
Santa Rosa,CA

Summary

Versatile and dynamic Housekeeping Lead with a proven track record at Vacasa, adept in team leadership and operational efficiency. Excelled in staff training, performance optimization, and maintaining high cleanliness standards. Demonstrates exceptional communication and Excel proficiency, ensuring 100% completion of training modules by the team. Skilled in conflict resolution and time management, enhancing customer satisfaction and operational productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeping Lead

Vacasa
Santa Rosa , CA
08.2020 - Current
  • Manage, train, coach, and support housekeepers.
  • Work with HR to implement any disciplinary actions, as well as our Workers' Comp Claim Manager.
  • Schedule cleans for housekeepers and vendors, and relay praise or constructive criticism about the cleaning.
  • Scan Regrid for any inconsistencies for scheduling and cleaning purposes, and relay them to my GM.
  • Complete or create tickets to delegate work to housekeeping staff, or to report a missing item, or damage in the home.
  • Manage expenses in Coupa, create manual requisitions for housekeeping vendors, order housekeeping supplies, and various maintenance supplies.
  • Manage payroll in UKG for accuracy, and approve or deny any time-off requests.
  • Conduct annual performance reviews and performance labs with all employees every 15 days.
  • Problem solving with local ops and housekeeping.
  • Inspect homes with HOV's prior to guest arrivals or owner arrivals.
  • Leaf blow prior to check-in, perform simple maintenance, fall maintenance, safety inspections, and clean or deep clean homes.
  • Organize and lead team Housekeeping meetings
  • Clean, stock, and organize the main office.
  • Mail all Lost and found to the guest
  • Correspond with Ops GX regarding a guest
  • Make sure all Vacasa Learn modules are 100% completed my Housekeeping staff

Teller

Check Center
Santa Rosa , CA
03.2017 - 12.2018
  • Provided excellent customer service while accurately processing routine transactions
  • Set up payroll advances.
  • Set up new customer profiles.
  • Cash all kinds of checks.
  • Cross-verify checks for authenticity.
  • Sell any promotional services to the customer, like NetSpend cards.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Balanced cash drawers on a daily basis.
  • Processed wire transfers for customers both domestically and internationally.
  • Print money orders.
  • Help with donating to local charities, such as The Living Room.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.

Education

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College
Santa Rosa, CA
03-2019

Skills

  • Management /Team Leader
  • Self-motivated and driven
  • Detail-oriented in housekeeping
  • Emotional intelligence, courteous, and professional
  • Communication skills -essential to convey important information and expectations as a manager
  • Decision-making skills
  • Adaptability: to hop into other roles as needed
  • Conflict resolution
  • Time management
  • Excellent customer service
  • Work inspection
  • Team-oriented
  • Microsoft Word
  • Excel

Certification

  • CA Real Estate Sales Certificate at the Santa Rosa Junior College
  • Completed Course RE57- Property Management in CA at the Santa Rosa Junior College

Timeline

Housekeeping Lead

Vacasa
08.2020 - Current

Teller

Check Center
03.2017 - 12.2018

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College

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Karen KeyHousekeeping manager