
Results driven Relationship Banker with proven success in client relationship management, cross selling financial products, and exceeding performance metrics. Recognized as Associate of the Year 2025 and consistently achieved top PRT scores. Skilled in identifying client needs, driving referrals, and delivering tailored financial solutions that enhance customer satisfaction and business growth.
- Provide clients with financial guidance, product recommendations, and account solutions.
- Assist customers with mobile banking, online services, loans, and account needs.
- Build strong client relationships and ensure exceptional customer service.
- Conduct proactive follow-up calls to check on client needs and offer additional support.
- Awarded Associate of the Year — recognized for outstanding performance and dedication.
- Consistently maintain a 5/5 PRT score, demonstrating top performance and excellence in all metrics.
- Handle customer transactions efficiently and accurately, including cash, card, EBT, and WIC payments
- Maintain balanced tills and ensure accurate closing procedures.
- Support bookkeeping tasks and assist managers during busy hours.
Sales & referrals,CRM systems,Risk compliance / KYC,Cash handling & audits,Digital banking platforms