Karen Kiggins

• Educated guests regarding the EAA/ASTC Passport membership benefits and processed memberships using Aptify.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Coordinated seasonal resets for impactful visual merchandising displays that maximized sales potential during peak periods.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Cultivated interpersonal skills by building positive relationships with others.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Researched issues to obtain appropriate answers to customer inquiries.
• Enhanced customer satisfaction by regularly evaluating store layouts, optimizing product placement, and ensuring clean facilities.
• Mentored new sales associates to contribute to store's positive culture.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Trained team members in upselling techniques.

• Assistant Manager 6/98-3/99 (also)
• Defined clear targets and objectives and communicated to other team members.
• Onboarded new employees with training and new hire documentation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maximized performance by monitoring daily activities and mentoring team members.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Cross-trained existing employees to maximize team agility and performance.
• Established team priorities, maintained schedules and monitored performance.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Managed and motivated employees to be productive and engaged in work.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Delivered services to customer locations within specific timeframes.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in a team environment.
• Identified issues, analyzed information and provided solutions to problems.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Answered constant flow of customer calls with minimal wait times.
• Increased efficiency and team productivity by promoting operational best practices.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Updated account information to maintain customer records.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Handled customer inquiries and suggestions courteously and professionally.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Gained extensive knowledge in data entry, analysis and reporting.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.

• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Administered assessments to identify clients' needs and establish treatment plans.
• Updated client documentation for accurate, compliant and current records.
• Utilized evidence-based practices to provide effective interventions for clients.
• Educated clients and families on mental health, wellness and recovery topics.
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Supported clients and families with empathy and compassion during difficult times.
• Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Collaborated with other professionals to plan and coordinate care for clients.
• Facilitated group therapy sessions to build supportive, communicative client networks.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Documented client progress and activities in accordance with agency policies and procedures.
• Coordinated external healthcare professionals to uphold high-quality, person-centred care.
• Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
• Developed and implemented individualized treatment plans for clients.
• Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Assisted clients in developing and setting realistic goals to promote positive change.
• De-escalated stressful situations through individual and family crisis interventions.
• Developed and maintained strong relationships with community resources for successful referrals.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Participated in professional development and training opportunities to enhance clinical skills.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Developed and maintained courteous and effective working relationships.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Monitored clients' progress to adjust treatment plans accordingly.
• Assisted clients in identifying community resources and connecting with appropriate services.