Karen Killian
Benefits Account Manager
Tucker,GA
Summary
Dynamic Benefits Account Manager with proven success at Biltmore Insurance Services, adept at enhancing employee benefits administration and ensuring HIPAA compliance. Recognized for exceptional relationship building and effective communication, I streamline open enrollment processes and deliver tailored solutions, driving client satisfaction and retention.
Benefits Manager with experience includes overseeing and wide range of plans, including retirement, medical, dental, vision, life and disability. Handles company-wide maintenance needs as well as new hire and open enrollment processes. Develops cost-saving initiatives in pension administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Benefits Account Manager
Biltmore Insurance Services, LLC
01.2022 - 09.2025
- Managed client benefit inquiries, ensuring prompt resolution and high satisfaction levels.
- Developed and maintained compliant benefits documentation to meet regulatory standards.
- Facilitated open enrollment sessions, providing clear communication of plan options and changes.
- Collaborated with cross-functional teams to streamline benefits enrollment processes.
- Analyzed client needs to recommend tailored benefits solutions effectively.
- Assessed client needs regularly through detailed consultations, identifying areas where additional support or resources may be required to achieve desired outcomes.
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
- Developed strong client relationships with effective communication and personalized service.
- Coordinated open enrollment periods for multiple accounts simultaneously, ensuring smooth transitions between plan years.
- Managed a diverse portfolio of accounts, ensuring timely and accurate benefits enrollment and administration for all clients.
Benefits Account Manager
Williams, Turner & Mathis, Inc.
02.2009 - 01.2022
- Managed client benefit inquiries, ensuring prompt resolution and high satisfaction levels.
- Facilitated open enrollment sessions, providing clear communication of plan options and changes.
- Assessed client needs regularly through detailed consultations, identifying areas where additional support or resources may be required to achieve desired outcomes.
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
- Developed strong client relationships with effective communication and personalized service.
- Coordinated open enrollment periods for multiple accounts simultaneously, ensuring smooth transitions between plan years.
- Enhanced client satisfaction by providing efficient and accurate benefits management services.
- Worked closely with HR departments to develop customized employee communications materials that clearly outlined available benefits options and encouraged informed decision-making among staff members.
- Oversaw open enrollment processes during the year.
- Educated new hires about different benefit plans.
Administrative Office Manager
J. S. Burdette & Co
10.2006 - 01.2009
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Implemented process improvements, enhancing administrative efficiency and team productivity.
- Coordinated scheduling for executives, optimizing time management and meeting effectiveness.
- Oversaw budget preparation and expense tracking, ensuring fiscal responsibility across departments.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Completed weekly payroll for 6 employees.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Completed monthly, quarterly, and annual tax reports for employees and subcontractors.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Assistant
J. Gid & Co., Inc
06.1999 - 10.2006
- Completed weekly payroll for 3 employees and multiple subcontractors.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed monthly, quarterly, and annual tax reports for employees and subcontractors.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed correspondence, drafting responses and facilitating communication with clients.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and accountability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Tucker High School
Tucker, GANo Degree -
Dekalb College
Clarkston, GASkills
- Benefits administration
- Open enrollment coordination
- Document preparation
- Account servicing
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Applied TAM, Applied Epic, AMS360 expertise
Certification
- Health & Life License
- Notary Public
Languages
English
Native or Bilingual
Timeline
Benefits Account Manager
Biltmore Insurance Services, LLC
01.2022 - 09.2025
Benefits Account Manager
Williams, Turner & Mathis, Inc.
02.2009 - 01.2022
Administrative Office Manager
J. S. Burdette & Co
10.2006 - 01.2009
Administrative Assistant
J. Gid & Co., Inc
06.1999 - 10.2006
High School Diploma -
Tucker High School
No Degree -
Dekalb College