Currently, I am researching the history of Myrtle Beach and surrounding areas, which I find fascinating
Karen Kimrey
Customer Service
Myrtle Beach,SC
Summary
Results-oriented achiever with proven ability to provide hands-on experience in Customer Service, Manager and Administrative roles. Talent for navigating challenges, bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Mortgage Sales Assistant
Virginia National Credit Union
11.2017 - 02.2025
- Managed a high volume of incoming calls, emails, and faxes, ensuring prompt attention to all inquiries related to mortgages or loans.
- Supported loan officers in managing their pipeline, resulting in higher closed loan volume per month.
- Developed strong rapport with clients through excellent communication skills, leading to repeat business and referrals.
- Stayed informed on industry trends and regulations to provide accurate information and advice to both teammates and clients alike.
- Assisted in preparing loan documents that met compliance standards while maintaining accuracy throughout each transaction.
- Delivered outstanding customer service by addressing client concerns and providing solutions, resulting in a positive brand reputation.
- Assisted mortgage sales team in achieving monthly targets by promptly addressing customer inquiries.
- Contributed to a cohesive work environment by actively participating in team meetings and collaborating effectively with colleagues.
- Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
- Provided guidance to clients throughout the entire mortgage application process, fostering trust and confidence in our services.
- Optimized workflow within the sales team by implementing efficient organization systems and processes.
Underwriting Specialist & Lending Assistant
Village Bank Mortgage
10.2012 - 09.2017
- Ensured compliance with federal and state regulations by maintaining up-to-date knowledge of lending laws and procedures.
- Streamlined lending processes for faster turnaround times, implementing efficient workflows and documentation management.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
- Participated in industry conferences and networking events to stay informed about trends affecting the lending landscape, applying insights gained toward continuous improvement initiatives within the organization.
- Provided training and guidance to junior team members, fostering a positive work environment that encouraged professional development.
- Answered inquiries and provided superior customer service to clients.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Membership Coordinator/Marketing Assistant
NC Museum Of Natural Sciences
09.2001 - 03.2012
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Enhanced event attendance through meticulous planning and promotion of engaging activities for members.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Increased customer acquisitions by 50% through effective social media management, grassroots marketing, and new member orientation.
- Implemented targeted outreach campaigns to attract diverse demographics and expand the organization''s reach within the community.
- Coordinated volunteer efforts among members, contributing to a positive organizational culture and increased member involvement.
- Developed comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
Skills
- Familiarity with underwriting protocols
- Document editing
- Efficient pipeline coordination
- Experience in loan application management
- Efficient loan processing
- Credit evaluation
- Collaborative teamwork
- Customer engagement
- Effective time management
- Detail-oriented approach
- Effective troubleshooting skills
- Strong verbal communication
- Collaborative decision-making
- Clear and concise communication
- Customer interaction strategies
- Experienced with Microsoft Office applications
- Accurate data entry
- Thorough review of documentation
- Proficient in conflict management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I recently relocated to Myrtle Beach in March 2025. Although I thoroughly enjoyed working in the mortgage industry, I am open to similar roles, which would allow me utilize all of the professional skills I have gained over the course of my career. All of the roles in which I have served, my favorite part of each role was in providing optimum services to my customers.
Timeline
Mortgage Sales Assistant
Virginia National Credit Union
11.2017 - 02.2025
Underwriting Specialist & Lending Assistant
Village Bank Mortgage
10.2012 - 09.2017
Membership Coordinator/Marketing Assistant
NC Museum Of Natural Sciences
09.2001 - 03.2012
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