Karen King
Adams Run,SC
Summary
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
21
21
years of professional experience
Work History
Full Time Substitute Teacher
Dorchester School District 2 and Kelly Services
Summerville, Charleston And North Charleston , SC
2023.11 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Developed Individual Education Plans for students with disabilities.
- Assisted in the development of IEP goals based on data analysis.
- Established positive relationships with students and their families.
- Maintained accurate records of student progress towards IEP goals.
- Developed individual educational plans designed to promote educational, physical and social development.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Managed high school classrooms during teacher absences.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Took attendance and maintained attendance records during period as substitute.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
Full Time Caregiver
Brookdale Senior Living Facility
Charleston , SC
2023.06 - 2023.11
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Accompanied clients to social events such as movies or plays.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Credit Card Fraud Analyst
Telus International
North Charleston , SC
2022.12 - 2023.03
- Developed risk management strategies to reduce the potential for future fraud losses.
- Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.
- Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.
- Monitored customer accounts for any suspicious activity or unauthorized use of cards.
- Provided guidance to customers on how to protect themselves from fraudulent activities associated with their cards.
- Worked closely with internal teams, such as legal, compliance, operations, and technology departments, to ensure adherence to anti-fraud regulations and policies.
- Investigated cases of identity theft by verifying documents submitted by customers for account opening and transaction approval purposes.
- Collaborated with external partners such as banks and merchants to review customer records and identify patterns of fraud behavior.
- Created detailed reports outlining findings from investigations into possible credit card fraud incidents.
- Responded promptly to inquiries from customers regarding suspicious charges on their accounts.
Quality Assurance Representative
Peco And Dominion Energy Ohio
North Charleston , SC
2018.06 - 2022.08
- Reviewed customer feedback to identify potential quality issues.
- Developed and implemented corrective action plans to address identified issues.
- Conducted process audits to verify that production processes are being followed correctly.
- Recommended changes or modifications to improve overall product quality.
- Provided training on Quality Assurance principles and practices as required.
- Audited random calls to evaluate compliance with regulations and company policies.
- Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
- Analyzed calls to evaluate quality and confirm alignment with company quality standards.
- Delivered feedback to increase quality and adherence to call-handling protocols.
- Monitored completed work and provided feedback to improve team member performance.
Financial Credit Representative
OSI/EGS/Alorica
North Charleston , SC
2003.10 - 2018.06
- Developed financial models to analyze customer creditworthiness and forecast future performance.
- Analyzed customer financial statements, credit reports, and other related documents to assess risk levels.
- Negotiated payment plans with customers experiencing delinquencies in order to minimize losses.
- Monitored customer accounts for any changes in payment status or account balances.
- Assisted customers with inquiries regarding their accounts, payments, and billing issues.
- Advised customers on available financing options suitable for their needs and circumstances.
Education
High School Diploma -
Summerville High School
Summerville, SC1999-06
Some College (No Degree) - Elementary Education
Shaw University
Raleigh, NCSome College (No Degree) - Elementary Education
South Carolina State University
Orangeburg, SCSkills
- Lesson Planning
- Discussion Facilitation
- Activity Planning
- Lesson Plan Implementation
- Activity management
- Behavior Modeling
Timeline
Full Time Substitute Teacher
Dorchester School District 2 and Kelly Services
2023.11 - Current
Full Time Caregiver
Brookdale Senior Living Facility
2023.06 - 2023.11
Credit Card Fraud Analyst
Telus International
2022.12 - 2023.03
Quality Assurance Representative
Peco And Dominion Energy Ohio
2018.06 - 2022.08
Financial Credit Representative
OSI/EGS/Alorica
2003.10 - 2018.06
High School Diploma -
Summerville High School
Some College (No Degree) - Elementary Education
Shaw University
Some College (No Degree) - Elementary Education
South Carolina State University
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