Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
BusinessAnalyst
Karen Crouse

Karen Crouse

Administrative Assitant
Waddell,AZ

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

24
24
years of professional experience

Work History

Medical Front Office Lead

Arcadia Foot and Ankle
Scottsdale, AZ
11.2023 - Current
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Office Manager

Pro Precision, LLC
Prescott Valley, AZ
04.2019 - 10.2023
  • Prepared vendor invoices and processed incoming payments.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Responded to inquiries from callers seeking information.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Prepared and completed work orders to produce quality product prior to billing clients.
  • Updated quality control records and reports.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Maintained computer and physical filing systems
  • Updated reports, managed accounts, and generated reports for company database

Referral Coordinator

Midwestern University Medical Clinic
Glendale, AZ
03.2006 - 06.2006
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Scheduled appointments with specialists on behalf of clients.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate
  • Accessed and reviewed patient records to verify receipt completed referral paperwork

Front and Back Office Lead Medical Assistant

Dr David M Parrack, D.O., PAC
Phoenix, AZ
11.2004 - 03.2006
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Assisted with medical coding and billing tasks.

Financial Assistant III

Arizona Supreme Court
Phoenix, AZ
05.2000 - 03.2004
  • Reconciled statements and accounts and resolved variances.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Processed invoices and payments
  • Tracked Physical Assets for all court departments and programs
  • Processed all travel related reimbursements for court employee's, including all sitting Justices
  • Data entry
  • Processed and distributed mail

Education

Medical Assisting

Carrington College - Phoenix (Apollo)
Phoenix, AZ
03.2004 - 2004.12

Computer And Information Technology

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
01.1994 - 1994.05

High School Diploma -

Buckeye Union High School
Buckeye, AZ
08.1980 - 1984.05

Skills

    Documentation and control

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Software

Excel

Microsoft Office

Quickbooks Manufacturing

EMR

Additional Information

ISO-AS9100 Implementation

Process and Procedures

Maintain Quality Manual

Timeline

Medical Front Office Lead

Arcadia Foot and Ankle
11.2023 - Current

Office Manager

Pro Precision, LLC
04.2019 - 10.2023

Referral Coordinator

Midwestern University Medical Clinic
03.2006 - 06.2006

Front and Back Office Lead Medical Assistant

Dr David M Parrack, D.O., PAC
11.2004 - 03.2006

Medical Assisting

Carrington College - Phoenix (Apollo)
03.2004 - 2004.12

Financial Assistant III

Arizona Supreme Court
05.2000 - 03.2004

Computer And Information Technology

Maricopa Community Colleges - Rio Salado Community College
01.1994 - 1994.05

High School Diploma -

Buckeye Union High School
08.1980 - 1984.05

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Karen CrouseAdministrative Assitant