Karen Kinzer

Customer service and sales within the Wholesale team supporting the Midwest and Eastern regions.

• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Collaborated with management to develop strategies for enhancing overall customer experience.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
• Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and provided backup support for organizational leadership.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Scheduled deliveries based on customer request or tank monitors
• Accounts Receivable, applying payments and account reconciliation
• Billed manual invoices as needed for porta-pak rental and movements
• Provide quotes for spot sales, differential and fixed price agreements
• MAPL Pipeline movements
• Generate new sales opportunities and leads
• Billing inquiries and corrections

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Reopened satellite office
• Front dock dispenser
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Reduced call handle time, allowing for more customer inquiries to be resolved each day.
• Accounts receivable and billing inquiries
• Asset retirement
• Established new accounts via walk-in or phone
• Supported local residential and commercial accounts
• Petty cash custodian
• Cylinder sales