Summary
Overview
Work History
Education
Skills
Experience
Certification
Timeline
Generic

KAREN KIOKO

Georgetown,TX

Summary

Inspiring Coach bringing extensive experience guiding and mentoring college students to reach optimum potential. Proven history of increasing positive student-centered results for the past two years, extending in the field of higher education. Committed to building focused, high-achieving teams through goal-oriented training and mentorship. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

College Completion Coach

PelotonU
08.2022 - Current
  • Supports between 25-40 working adults in a hybrid non-traditional college program setting, from the Academic Onboarding phase until earning their designated degrees.
  • Ensures and strives for 75% of student caseload to complete their designated degrees successfully with little to no college debt.
  • Ensures 95% of student caseload to maintain 67% or higher to meet Satisfactory Academic Progress (SAP) within their college journey.
  • Facilitates academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Discusses student success strategies and development of study skills weekly for persistence towards their designated degrees.
  • Coordinates follow up and student outreach to monitor academic progress for at-risk students.
  • Collaborates with faculty and community stakeholders for program improvement within provisional and perennial working groups.
  • Plans, develops and implements strategies in a decision working group to convey information with key decision makers.

Academic Onboarding Leader

PelotonU
01.2021 - 07.2022
  • Supports between 18-40 working adults entering hybrid college program: Academic Onboarding and their first college semester.
  • Ensures 95% of student caseload to complete Academic Onboarding successfully.
  • Ensures 95% of student caseload complete Satisfactory Academic Progress in their first term of college.
  • Problem solves academic issues with enrolled students and cultivates goal-oriented conversations about their academic goals.
  • Guides students through resources available to them with company's university partners.
  • Modernizes instructional plans and educational approaches to enhance student learning.

Student Support Coordinator

PelotonU
01.2018 - 01.2021
  • Fostered and created safe, welcome and productive learning environment for students.
  • Ensured students have necessary resources and needs for success.
  • Participated with organizing, planning and implementing ideas and methods enterprise can improve learning environment and student experience.
  • Optimized student educational strategies with clear advice on course assignments and progression.
  • Increased student engagement by facilitating book club program and monitoring social media and online sources to create student activities.

Education

Bachelor of Arts - Healthcare Management in Global Perspectives

Southern New Hampshire University
Hooksett, NH
08.2019

Associate of Arts - Healthcare Management

Southern New Hampshire University
Manchester, NH
08.2017

Skills

  • Communication Skills
  • Organized and Detail-Oriented
  • Adaptability
  • Interpersonal Skills
  • Analytical Skills
  • Technical Skills
  • Customer Service
  • Coaching and Mentoring

Experience

Codigo Austin - June 2020 - June 2022

Board Member

  • Ensures the non-profit is fulfilling its mission and vision by understanding the past, present, and future experiences, concluding the path they are on to success - which is promoting science, technology, engineering, arts, & math (STEAM) fields to Austin’s underserved youth through involvement, exposure, & mentorship.
  • Provides oversight and support for the Executive Director and team members.
  • Ensures accountability and the company's success through rigorous observations in specific organizational operations implemented.
  • Advocates for and serves as an ambassador for the non-profit in the community and among peers.


Product Prodigy Institute at University of Texas at Austin - August 2021 - May 2022

Product Management and Development

  • Learned Product Management, Design, and Sales through interactive training and support from University of Texas' Professor Ruben Cantu.


Sysco LABS - June 2022 - September 2022

Product Management Contractor (Intern)

  • Tackles assigned projects that help the company's internal and external interactions with the customer companies to have a seamless navigation.
  • Transitions the company's largest customers from older order systems to the latest and greatest systems that ensure a seamless transition and navigation.
  • Troubleshoots when a customer contacts Sysco LABS and reports they can't access what they need.
  • Translates the interaction and integration of Salesforce's language to their products.

Certification

Get Out the Vote: Voter Mobilization and Civic Education Series at Harvard's Making Care Common Project

Timeline

College Completion Coach

PelotonU
08.2022 - Current

Academic Onboarding Leader

PelotonU
01.2021 - 07.2022

Student Support Coordinator

PelotonU
01.2018 - 01.2021

Bachelor of Arts - Healthcare Management in Global Perspectives

Southern New Hampshire University

Associate of Arts - Healthcare Management

Southern New Hampshire University
KAREN KIOKO