Karen Kirk
Okolona,MS
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction. At Freds, enhanced team performance and reduced discrepancies through effective supervision and cash management. Skilled in customer service and cash handling, I excel in fostering positive customer relations and mentoring staff, contributing to significant business growth.
Remained positive in difficult times and assisted in helping customers with a positive attitude. Remained optimistic in learning new things, operations, and procedures. Remained opened to feedback for improvements.
Overview
6
6
years of professional experience
Work History
Cashier Team Member
Mcdonalds
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Breakfast Category Manager
Dodges
09.2018 - 10.2022
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
- Collaborated with cross-functional teams to develop promotional campaigns that effectively increased category awareness and sales growth.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Fostered positive work atmosphere by acting and communicating collaboratively with customers.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Increased overall category sales by developing and executing strategic merchandising plans.
- Developed and executed spend category to support business objectives.
- Collaborated with sales teams to understand customer needs, tailoring category offerings to increase customer satisfaction.
Assistant Manager
Freds
05.2016 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate - Education
Itawamba Community College
Fulton, MS05.2010
Diploma -
Aberdeen High School
Aberdeen, MS05.2007
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer Relations
- Cash Register Operation
- Order Taking
- Basic Math Competence
Timeline
Breakfast Category Manager
Dodges
09.2018 - 10.2022
Assistant Manager
Freds
05.2016 - 09.2018
Cashier Team Member
Mcdonalds
Associate - Education
Itawamba Community College
Diploma -
Aberdeen High School
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