Karen Kirk
OLYMPIA
Summary
Versatile professional with extensive experience at the Washington State Department of Health, excelling in effective communication and project management. Proven ability to maintain confidentiality while delivering timely, accurate data entry and report assembly. Recognized for strong interpersonal skills and a commitment to teamwork, ensuring high-quality service in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Office Assistant
WASHINGTON STATE DEPARTMENT OF HEALH
Tumwater
09.2001 - Current
- Use Web PIDS (PRAM Integrated Data Collection System) to conduct telephone interviews and enter survey responses
- Answer telephones and respond to inquiries for PRAMS (Pregnancy Risk Monitoring) data
- Perform electronic mail tasks and word processing
- Compile reports
- Revise material and enhance sentence structure, spelling, grammar, and punctuation
- Document telephone logs
- Obtain contact data via internet, directory assistance, or search engines
- Strategically coordinate and prioritize responsibilities to meet deadlines.
- Safeguard confidentiality of all records and survey information
- Enter and retrieve data using PIDS data base
- Document survey responses in program database
- Supported data entry tasks using office software and health information systems.
- Conduct telephone interviews, entering comments verbatim on PIDS (PRAMS Integrated Data System)
Interim Operations Manager
WASHINGTON STATE DEPARTMENT OF HEALH
Tumwater
05.2008 - 05.2009
- Oversaw operational responsibilities in conjunction with daily work tasks
- Promoted teamwork
- Effective delegation of tasks
- Used PIDS (PRAMS Integrated Data System) to conduct telephone interviews and enter survey responses
- Answered telephones and responded to inquiries for PRAMS (Pregnancy Risk Monitoring) data
- Assembled reports
- Review content for accuracy
- Tracked telecommunication logs
- Proactively arranged and prioritized responsibilities to fulfill deadlines
- Safeguarded confidentiality of all records and survey information.
- Entered and retrieve data using SAMS (Secured Access Management System)
- Documented survey responses in program database
Office Assistant DOH Immunization
WASHINGTON STATE DEPARTMENT OF HEALH
Tumwater
04.2003 - 06.2003
- Handled multi-line telephone communications
- Welcomed customers with a friendly demeanor
- Addressed inquiries promptly
- Facilitated scheduling of staff meetings
- Utilized office equipment effectively
- inventory oversight
- Addressed public inquiries regarding program-related information
Caregiver
Area Agency on Aging
Tumwater
08.1995 - 05.2003
- Caregiver to clients' physical and personal requirements
- Oversaw medication schedules, facilitated treatment plans, and organized meal preparation.
- Monitored client activities including daily exercise and rest periods.
- Contributed to emotional well-being of clients
- Monitored and logged vital signs of residents.
- Conducted various household tasks such as laundry, shopping, errands, and transportation efficiently.
- Administered and reinforced resident care plan
Caregiver
Lakeview Senior Family Home
Tumwater
11.1989 - 11.1993
- Caregiver to clients' physical and personal requirements
- Monitored medications to ensure compliance and safety for patients.
- Administered treatments according to established protocols and patient needs.
- Prepared nutritious meals tailored to individual dietary requirements.
- Monitored client activities, including daily exercise and rest periods.
- Supported initiatives aimed at improving clients' emotional well-being
- Obtained and registered vital signs of residents
- Coordinated transportation and household tasks such as laundry, shopping, and errands.
- Implemented and supported resident care plan
Education
Certificate of Completion - Specialized Computer Training
Pacific Mountain Workforce
Tumwater, WA01.1999
Skills
- Customer service
- Data entry
- Interpersonal and consultative skills
- Effective communication
- Attention to detail
- Mail handling
- Professional and mature
- Task prioritization
- Organizing and categorizing
- Team collaboration
- Timeliness and accuracy
- Confidentiality and trustworthiness
- Computer operations
- Dependability
Timeline
Interim Operations Manager
WASHINGTON STATE DEPARTMENT OF HEALH
05.2008 - 05.2009
Office Assistant DOH Immunization
WASHINGTON STATE DEPARTMENT OF HEALH
04.2003 - 06.2003
Office Assistant
WASHINGTON STATE DEPARTMENT OF HEALH
09.2001 - Current
Caregiver
Area Agency on Aging
08.1995 - 05.2003
Caregiver
Lakeview Senior Family Home
11.1989 - 11.1993
Certificate of Completion - Specialized Computer Training
Pacific Mountain Workforce
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