Karen Kley
Bethesda,United States
Summary
Focused and hardworking professional with a proven record of exceeding service standards while outperforming and outpacing performance goals. Solid entrepreneurial business background. Motivated, team-oriented and enthusiastic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Client Relations Specialist
Founders Bank
Washington, DC
09.2022 - Current
- Answer inbound calls, chats and emails to facilitate customer service.
- Show appreciation for patronage, inviting and encouraging customer return visits.
- Refer customers to business partners based on individual preferences and demographics.
- Uphold privacy and security requirements for customer information.
- Maximize customer satisfaction by handling customer email and telephone interactions.
- Organize and carry out promotional events, and interact with clients, shareholders and board members.
- Promote and engage with exciting and potential clients
- Represent and promote company by attending local events
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Universal Banker
United Bankshares
Washington, DC
08.2020 - Current
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Advised customers on bank products, services and financial planning options.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Wedding/Event Planning Associate
Pineapple Productions
Washington, DC
09.2017 - Current
- Assisting couples with event design with the utmost personalized service and seeing to the smallest of details.
- Assemble and coordinate distribution of welcome materials for guests.
- Attend and manage rehearsals with wedding party and confirm party placement and any reserved seating
- Manage appointments and hospitality service for wedding party
- Track flower and floral deliveries
- Coordinate transportation and direction of wedding party to event location
- Follow floor plan for reception set up
- Work with rental companies and florists to ensure floor plans are followed.
- Style wedding party for photographs and assist photographer with anything they might need
- Track ceremony including readings and music cues
- Manage cocktail hour and reception
- Assist in breakdown and clean up following reception
Director of Sales, Marketing and Merchandising
Water Marque Sports & Events, Inc.
Rockville, MD
05.1998 - 08.2017
- Planned and developed marketing and merchandising strategies for high-traffic large scale sporting events, trade shows, and festivals.
- Managed and analyzed sales and kept up with market trends
- Responsible for forecasting numbers and ordering merchandise for events
- Assembled and built displays for events
- Coordinated travel and hired event staff
- Ensured customers had a fun and pleasant shopping experience by providing efficient and accurate sales transactions
Customer Service Manager/Sales Coordinator
Virginia T's
Petersburg, VA
09.1994 - 05.1998
- Managed call center and 20+ customer service representatives
- Provide solutions for clients complaints and inquiries
- Managed training and development for team members
- Provided primary customer support to internal and external customers in a fast-paced environment
- Created innovative strategies to achieve customer service and operational goals and objectives
- Demonstrated leadership by making improvements to work process and helping to train others
Education
Post Graduate Certificate - Digital Marketing
University of North Carolina At Chapel Hill
Chapel Hill, NC10.2022
Bachelor of Arts - History
The University of Tennessee - Knoxville
Knoxville, TN05.1994
Skills
- Customer Focused
- Entrepreneurship
- Team Management
- Cross-Selling and Partner Referrals
- Enthusiastic Interpersonal skills
- Business Development
- Verbal and Written Communication
- Relationship Building
- Attention to Detail
- Product Promotion
- Employee Training Assistance
- Problem-solving abilities
- Analytical Thinking
- Interpersonal Skills
- Computer Literacy
- Customer Service
- Troubleshooting
Timeline
Client Relations Specialist
Founders Bank
09.2022 - Current
Universal Banker
United Bankshares
08.2020 - Current
Wedding/Event Planning Associate
Pineapple Productions
09.2017 - Current
Director of Sales, Marketing and Merchandising
Water Marque Sports & Events, Inc.
05.1998 - 08.2017
Customer Service Manager/Sales Coordinator
Virginia T's
09.1994 - 05.1998
Post Graduate Certificate - Digital Marketing
University of North Carolina At Chapel Hill
Bachelor of Arts - History
The University of Tennessee - Knoxville
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