Skills
Summary
Work History
Education
Generic

Karen Knight

Murfreesboro,TN

Skills

  • Skill Trainer Academy
  • Management Trainer
  • Pest Management Training
  • Best Catch Award
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Summary

Highly skilled and proactive Manufacturing Supervisor with five years’ experience in the management field. Known by peers for exceptional attention to detail and meeting deadlines. Excellent written and verbal communication skills. Ability to manage multiple projects, demands and maintain budgets. Works well with office and operations staff. Striving to contribute to and advance within the company by utilizing existing expertise and a commitment to ongoing learning.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Work History

Supervisor

Yates Services, LLC
Smyrna, TN
06.2025 - Current
  • Accomplishes kit/pick staff results by communicating job expectations; planning, monitoring, and identifying reoccurring patterns; coaching, counseling.
  • Maintains attrition by recruiting, selecting, orienting, and training employees, developing personal growth opportunities.
  • Ensures operation of quality equipment by calling for repairs in a timely manner, evaluating new equipment and techniques for new models and complexity.
  • Resolves monthly budgets by using real time data; accumulated through regular floor walks and job observations, I identify and countermeasure inefficiencies in processes while maintaining and improving safety.
  • Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Parts Specialist

Yates Services, LLC
Smyrna, TN
10.2023 - 06.2025
  • Support the Nissan automotive production line in the building of quality vehicles.
  • Responsibilities include but are not limited to: Identifying, checking, sub-assembling, and “kitting” (sorting into containers) parts to be delivered to the production line for final vehicle assembly
  • Receive, count and stock parts quickly and accurately
  • Job includes plenty of active movement and working at a rapid pace in order to keep the production line running

Employee Training Coordinator/ Advanced Shift Leader

Cracker Barrel Old Country Store
Smyrna, TN
01.2011 - 10.2023
  • Send all new candidates background check once applicable
  • Enter new employees I-9 information along with all information for entering them in our system
  • Assign new employees first two weeks’ schedule, pairing them with a skill trainer
  • Enter time worked at home for new employee’s payroll
  • Coach existing employees on behavior, uniform policies and working in a team environment
  • Open and close store- responsibilities include:
  • Alarm code
  • Safe access
  • Counting and reconciling all registers
  • Making a deposit for opening manager
  • Ensuring correct amount of food is prepared to carry through a full day or night
  • Prepare on each shift to prevent future “bottlenecks” on next shift arriving
  • Work with IT Department resolving POS, tablet and cell phone issues
  • Enter weekly food order
  • Reconcile cash including shift withdrawals
  • Investigate and resolve customer complaints effectively

Customer Care Manager

Cook’s Pest Control
Decatur, AL
01.2015 - 01.2021
  • Ensures team has necessary equipment needed to perform job required
  • Ensures daily that my team knows I have an open-door policy
  • Oversees daily operations of the call center to ensure customers calls are managed properly
  • Coaches team on maintaining proper phone etiquette; working one on one with the team providing hands on training
  • Handles escalated customer issues and complaints in a timely manner
  • Familiar with ServicePro system; Auto-Pay
  • Oversees clerical duties and assists with filing and copying documents
  • Process payroll biweekly
  • Complete team member’s yearly evaluations providing positive feedback along with areas of opportunity and growth
  • Work directly with Customer Experience Manager, Vice President & CEO, Director of HR, Manager of Marketing and Manager of Internet Sales to ensure all departments are flowing together as should be, frequently coordinating meetings between departments.

Education

High School Diploma -

Old Dominion Christian Academy

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