Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Karen Knisley

Flushing,MI

Summary

Dedicated and compassionate Customer Service Representative with a proven track record in healthcare administration. Seeking a position where my skills in answering member and provider questions, verifying eligibility, and efficiently resolving issues related to claims and prescriptions can contribute to enhancing the overall member experience.

Overview

13
13
years of professional experience

Work History

Part Time Sales Lead

Lane Bryant Outlet
Birch Run, MI
07.2019 - Current
  • Conduct professional bra fittings, ensuring customers find the perfect fit and providing a positive shopping experience.
  • Assist customers in selecting and putting together outfits, offering personalized styling advice based on current fashion trends.
  • Process incoming shipments, including unpacking, tagging, and organizing merchandise to maintain a well-stocked and visually appealing store.
  • Maintain the overall appearance and organization of the store throughout the shift, ensuring a clean and inviting atmosphere for customers.
  • Efficiently cash out customers, handling transactions accurately and providing excellent customer service.
  • Complete end-of-day paperwork, including balancing cash registers, preparing reports, and ensuring accurate record-keeping.
  • Fill out segment numbers to track and analyze sales data, contributing to effective inventory management.
  • Responsible for opening and closing the store, following security protocols and ensuring a smooth transition for the next day.

Administrative Assistant

Anna Silman's Tax Service
Flushing, MI
09.2019 - 02.2020
  • Make copies for the office of clients' tax forms, ensuring accuracy and confidentiality in handling sensitive information.
  • Prepare clients' tax forms for mailing or pickup, adhering to established procedures and deadlines.
  • Schedule and confirm appointments for tax preparers, optimizing the workflow and ensuring a seamless client experience.
  • Implement general cleaning practices to keep work areas tidy and maintain a professional office environment.
  • Assist in managing office supplies and equipment to support day-to-day operations.
  • Collaborate with the tax preparation team to streamline administrative processes and improve overall office efficiency.
  • Handle incoming calls, inquiries, and requests, providing timely and accurate information to clients.
  • Maintain organized filing systems for easy retrieval of client information and tax documents.

Customer Care Representative

Caresource Health Plan
Dayton, OH
04.2017 - 04.2019
  • Answer member inquiries with professionalism, providing accurate and timely information to ensure a positive experience.
  • Verify member eligibility by accessing and analyzing relevant databases and documentation.
  • Locate and recommend providers for members based on their healthcare needs and preferences.
  • Assist members in scheduling transportation for medical appointments, ensuring accessibility for all.
  • Address and resolve problems with prescriptions, collaborating with pharmacies and healthcare providers as needed.
  • Respond to providers' questions about claims, offering comprehensive information on processing and reimbursement.
  • Reprocess claims when applicable, ensuring accuracy and adherence to regulatory requirements.
  • Collaborate with cross-functional teams to streamline processes and improve overall customer service efficiency.
  • Maintain detailed and organized records of member interactions, eligibility verifications, and claim resolutions.

Part Time Sales Lead

Lane Bryant Outlet
Monroe, OH
04.2015 - 04.2017
  • Conduct professional bra fittings, ensuring customers find the perfect fit and providing a positive shopping experience.
  • Assist customers in selecting and putting together outfits, offering personalized styling advice based on current fashion trends.
  • Process incoming shipments, including unpacking, tagging, and organizing merchandise to maintain a well-stocked and visually appealing store.
  • Maintain the overall appearance and organization of the store throughout the shift, ensuring a clean and inviting atmosphere for customers.
  • Efficiently cash out customers, handling transactions accurately and providing excellent customer service.
  • Complete end-of-day paperwork, including balancing cash registers, preparing reports, and ensuring accurate record-keeping.
  • Fill out segment numbers to track and analyze sales data, contributing to effective inventory management.
  • Responsible for opening and closing the store, following security protocols and ensuring a smooth transition for the next day.

Sales Associate

Lane Bryant
Birch Run, MI
05.2011 - 04.2015
  • Conduct professional bra fittings, ensuring customers find the perfect fit and providing a positive shopping experience.
  • Assist customers in selecting and putting together outfits, offering personalized styling advice based on current fashion trends.
  • Process incoming shipments, including unpacking, tagging, and organizing merchandise to maintain a well-stocked and visually appealing store.
  • Maintain the overall appearance and organization of the store throughout the shift, ensuring a clean and inviting atmosphere for customers.
  • Efficiently cash out customers, handling transactions accurately and providing excellent customer service.
  • Adhered to company initiatives and achieved established goals.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.

Education

High School Diploma -

Flushing Senior High School
Flushing
06-2003

Skills

  • Customer Service
  • Goal-Oriented
  • POS Operation
  • Client Relationship Building
  • Inventory and Stocking
  • Customer Care
  • POS System Knowledge
  • Merchandise Displays
  • Positive Customer Experience
  • Visual Displays and Presentations
  • Retail Store Operations
  • Payment Processing
  • Appointment scheduling
  • Strong attention to detail
  • Healthcare eligibility verification
  • Provider recommendation and coordination
  • Claims processing and reprocessing
  • HIPAA Knowledge

References

References available upon request.

Timeline

Administrative Assistant

Anna Silman's Tax Service
09.2019 - 02.2020

Part Time Sales Lead

Lane Bryant Outlet
07.2019 - Current

Customer Care Representative

Caresource Health Plan
04.2017 - 04.2019

Part Time Sales Lead

Lane Bryant Outlet
04.2015 - 04.2017

Sales Associate

Lane Bryant
05.2011 - 04.2015

High School Diploma -

Flushing Senior High School

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Karen Knisley