Karen Kuck

Manage busy front office as well as scheduling for four doctors.

Front desk collection. Manage patient flow. We see 60 to 80 patients a day.

Answer phones 50 to 60 calls per day. They get immediate response to their questions and they are given an immediate appointment if needed. This creates more business for the company and the patients are pleased with the service they receive.

Patient education and customer service representative and administrative assistant for all of the doctors. Dr. patient liaison.

I recruit physical therapy interns to complete their internship at the office

• Customer service, merchandising, shipping and receiving, cash desk, fitting room attendant and fashion consultant to customers
• I provided excellent customer service skills to all of the customers
• I had the opportunity to be a fashion consultant to the customers

Printed case report forms for medical clinical trials

Shipping and receiving

Filing

Routed phone calls to appropriate department

Faxing

Photo copying

Large mailings to medical facilities