Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Kunz

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Creative Director

Santa Fe Dining
04.2022 - 12.2023
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Designed innovative creative strategies to raise brand awareness and engagement for organization.
  • Developed strategic communication and marketing plans.
  • Led team of designers to create comprehensive corporate identity system.
  • Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.

Department Director

Kanep Wellness
01.2018 - 12.2022


  • Conducted research to stay up-to-date with health industry trends, prices and market competition.
  • Developed strategic marketing and communication plans that required proficient use of medical terminology.
  • Designed innovative creative strategies to raise brand awareness and engagement for organization.
  • Fostered highly communicative, collaborative team culture on visual health product projects.
  • Provided prompt, polite and professional in-person and telephone customer service..
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with clients to provide information, answer questions and assist with company appointment scheduling.
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Managed campaigns with specific focuses in order to meet customer needs and creative visions.
  • Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.
  • Monitored progress of projects, keeping on schedule and within budget.
  • Analyzed market to identify new opportunities and strengthen relationships with wellness community
  • Conducted research to stay up-to-date with health industry trends, prices and market competition.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Used consultative sales approach to understand and meet customer needs.
  • Researched potential clients and markets to prepare for appointments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Business Owner

Self-employed
05.2018 - 04.2022


  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and payroll.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.


Graphic Designer/Creative Director

What's On Magazine
08.2003 - 06.2019
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed creative design for print materials, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects such as images sizes and font selection.
  • Designed creative digital displays used in online advertising for local businesses.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
  • Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
  • Completed in-depth product design tests using updated software tools.
  • Implemented design feedback from customers and internal stakeholders to improve project outcomes.
  • Edited and enhanced existing artwork and graphics.
  • Created logos, illustrations and typography for various organizations.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Cultivated mobile-friendly designs for variety of platforms.
  • Used interactive design elements to create more engaging user experience.

Creative Director

LEV Restaurant Group
06.2015 - 04.2018
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Designed innovative creative strategies to raise brand awareness and engagement for organization.
  • Developed strategic communication and marketing plans.
  • Led team of designers to create comprehensive corporate identity system.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Editor in Chief

Soreal Magazine
01.2009 - 09.2011
  • Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
  • Developed publication website, blogs and social media presence.
  • Adhered to ethical guidelines and standards to promote responsible publication and media practices.
  • Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
  • Sustained and enhanced publication performance and fostered reliability, transparency and fairness.
  • Determined readiness of written pieces, made changes, and approved final versions for publication.
  • Developed publication website, blogs and social media presence.

Education

Graphic Design - Graphic Design Program

The Art Institute of Seattle
Seattle, WA
05.2003

Skills

  • Project Management
  • Marketing Expertise
  • Social Media Platforms
  • Health and Wellness Marketing Strategies
  • Campaign Development
  • Complex Problem-Solving
  • Communication Strategies
  • Customer Needs Assessments
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Excel

Timeline

Creative Director

Santa Fe Dining
04.2022 - 12.2023

Business Owner

Self-employed
05.2018 - 04.2022

Department Director

Kanep Wellness
01.2018 - 12.2022

Creative Director

LEV Restaurant Group
06.2015 - 04.2018

Editor in Chief

Soreal Magazine
01.2009 - 09.2011

Graphic Designer/Creative Director

What's On Magazine
08.2003 - 06.2019

Graphic Design - Graphic Design Program

The Art Institute of Seattle

Similar Profiles

CREATE PROFILE
Karen Kunz