Karen Kyawt Khaing
Alameda,CA
Summary
I'm enthusiastic, self-motivated and straight forwarded person. At work, I'm responsible, detail-oriented, customer-focused. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
United Overseas Bank Limited (UOB)
2018.07 - 2024.01
- Analyze and document customer's My Wealth Planner (MWP) details in order to allocate callback requests to different callers based on their strengths and capabilities.
- Handle approximately 50 calls on daily basis, using customer-centric and interpersonal approach to dealing with challenging customers.
- Implemented quality assurance measures to track caller performance, resulting in improved service consistency across team.
- Collaborated with team leads to develop performance improvement plans for underperforming agents, leading to increased productivity levels.
- Collaborated with team leads to developed new scripts and FAQs for team members, resulting in more consistent communication and enhanced effective interaction with customers.
- Assisted in creation of comprehensive training materials to enhance new hire onboarding and continuous development efforts.
Shipping Executive
Diversified Logistics Services (S) Pte Ltd
2010.11 - 2018.07
- Responded to emails and phone calls to to establish shipment arrangements.
- Negotiated shipping rates and contracts with carrier, airline, transporter and logistics provider.
- Selected carriers/suppliers and monitored service against performance criteria
- Liaised with overseas partners to ensure department is proactive in providing quality operational performance
- Prepared and submitted Customs permit Declaration via Tradeweb live - import/export permit, strategic goods permit, ordinary/preferential certificate of origin
- Day to day operations in a busy office environment to include dealing with customers/customs clearance/invoicing/creditors invoices/customer & other reports/other administration duties.
Administration Assistant
GOLDEN HUNG HO MARKETING
2008.11 - 2010.11
- Collaborated with sales reps and customer contacts to generate quotes for purchases and issue invoice for delivery
- Monitored and maintained inventory levels processed purchasing order as requirement
- Performed physical count of inventory, and reconciled actual stock count to computer-generated reports, tracked discrepancy and investigate problem with warehouse supervisor
- Partnered with sales reps and Warehouse supervisor to improve efficiencies in order delivery improving customer service
- Co-ordinates office correspondence, including incoming/outgoing mail/call and office stationery order.
Education
BBA - Marketing
HUA QIAO UNIVERSITY
07.2008
GED -
No.4 Basic Education High School, Myanmar
01.2001
Skills
- Quality Assurance
- Operations Management
- Customer Service
- Supply Chain Coordination
- Import-Export Procedures
- Freight Negotiation
- Complaint resolution
- Customer Relationship Management
Certification
Customs Competency Test, 07/01/15 to Present
Singapore Customs Competency Test is designed for individuals who wish to become licensed customs brokers or declarants in Singapore.
Timeline
Manager
United Overseas Bank Limited (UOB)
2018.07 - 2024.01
Shipping Executive
Diversified Logistics Services (S) Pte Ltd
2010.11 - 2018.07
Administration Assistant
GOLDEN HUNG HO MARKETING
2008.11 - 2010.11
BBA - Marketing
HUA QIAO UNIVERSITY
GED -
No.4 Basic Education High School, Myanmar
Customs Competency Test, 07/01/15 to Present
Singapore Customs Competency Test is designed for individuals who wish to become licensed customs brokers or declarants in Singapore.
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