Karen Laman
Fayetteville,AR
Summary
Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, marketing and administrative tasks.
Overview
6
6
years of professional experience
Work History
GTAC Associate
Tyson Foods/ ICMS Temp Staffing Agency
06.2024 - Current
- Maintained positive relationships with overseas clients by providing excellent customer service and prompt response to inquiries regarding shipment status or documentation requirements.
- Logged INCOMING and OUTGOING mail for Fresh Meats and Poultry
- Reviewed documents for sales orders being received in: Japan, China, Taiwan, Hong Kong, Malaysia, Philippines, Indonesia, the Netherlands, Australia, etc.
- Used SAP for PTS1 and PTS3, using the Financial Cockpit and Courier Update
- attended and participated in any relevant and invited team meetings
Office/Account/Warehouse Manager
UGP
03.2019 - 06.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Arts - Journalism-Advertising And Public Relations
University of Arkansas
Fayetteville05.2003
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Organizational Skills
- Office Administration
- Data Entry
- Data Analytics
- Supplier Relationship Management
- Demand forecasting
- Administrative Support
Timeline
GTAC Associate
Tyson Foods/ ICMS Temp Staffing Agency
06.2024 - Current
Office/Account/Warehouse Manager
UGP
03.2019 - 06.2024
Bachelor of Arts - Journalism-Advertising And Public Relations
University of Arkansas
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