Summary
Overview
Work History
Skills
Timeline
StoreManager
Karen Lang

Karen Lang

Pittsburgh ,PA

Summary

Dynamic Store Manager with extensive experience at Riteaid, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction and increasing store profitability through innovative merchandising and effective inventory management. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational efficiency.

Overview

20
20
years of professional experience

Work History

Store Manager

Riteaid
10.2005 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Cash management
  • Store merchandising
  • Inventory management
  • Team leadership and coaching
  • Outstanding communication skills
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Store displays
  • Policies and procedures
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Opening and closing procedures
  • Documentation and reporting
  • Operations
  • Strategic thinker
  • Relationship building and management
  • Sales strategies
  • Team development
  • Order management
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Bank deposit procedures
  • Loss prevention
  • Accurate money handling
  • Inventory oversight
  • Operational efficiency
  • Bank and safe deposits

Timeline

Store Manager

Riteaid
10.2005 - Current

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