Karen Langley

• Managed banking reconciliations.
• Collaborated with other departments to achieve accurate and prompt financial reporting.
• Managed journal entries, collection efforts, reconciliations.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Completed bi-weekly payroll for company employees.
• Developed and implemented various procedures to improve accounting process.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Created and maintained financial databases for data entry, tracking and reporting.

• Reviewed documentation and identified financial discrepancies where applicable.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Created organizational structures to improve accounting and finance functions.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Researched and facilitated software integration to streamline accounting and financial processes.

• Performed software demonstrations for potential clients, highlighting strengths of [Product or Service].
• Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Offered input for complex documents to support client-ready final versions.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to confirm accuracy.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased efficiency and team productivity by promoting operational best practices.

• Trained users and supported variety of problems with hardware and software.
• Planned and designed system improvements to meet changing demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.

• Held several positions here - Office Manager; Purchasing Agent: Personnel Administrator: Accounts Payable Manager

Supervised eleven employees involved with all levels od loan operations. Installment Loan Analyst - Responsible for testing and implementation of updates to the Installment Loan System.