Karen Lau
San Francisco,CA
Summary
To obtain a position that will enable me to use my strong organizational skills, work experiences, and ability to work well with people. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Calm individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
California Pacific Medical Center
San Francisco, USA
01.2007 - 10.2010
- Conducted research to aid in preparation of policies.
- Supported intake coordinator with patient admissions to SNF.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Surgical Coordinator
California Pacific Medical Center
San Francisco, USA
01.2005 - 01.2007
- Manage scheduling of surgical procedures.
- Compile charges from post-surgery services.
- Compile operational statistics for reporting
Surgical Coordinator
California Pacific Orthopaedics
San Francisco, USA
01.2000 - 01.2005
- Coordinated surgery schedules for 4 surgeons with ambulatory centers and local hospitals.
- Directed preoperative instructions and testing requirements to patients.
- Coordinated patient history and physical clearance with primary care offices.
- Ensure completion and doctor sign-off of all required forms.
- Ensure all benefits are verified, securing needed pre-certification.
- Verified post-surgery CPT/ICD-9 codes and submit for billing.
Education
High School -
Abraham Lincoln High School
Skills
- Scheduling and calendar management
- Deadline-oriented
- Customer and client relations
- Health insurance processing
- Insurance eligibility verification
- Administrative operations
- Strong interpersonal skills
- Prioritizing patients
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Limited
References
References available upon request.
Timeline
Administrative Assistant
California Pacific Medical Center
01.2007 - 10.2010
Surgical Coordinator
California Pacific Medical Center
01.2005 - 01.2007
Surgical Coordinator
California Pacific Orthopaedics
01.2000 - 01.2005
High School -
Abraham Lincoln High School
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