Summary
Overview
Work History
Education
Skills
Timeline
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Karen Lawrence

Canton,NC

Summary

Accomplished Administrative Support Specialist-IT at Haywood Community College, adept in enhancing office productivity and streamlining processes. Expert in Microsoft Office Suite and file organization, significantly improved document accessibility and team efficiency. Demonstrated excellence in verbal communication, fostering strong cross-functional collaborations for project success. Achieved notable improvements in workflow and expense management, contributing to a more organized and cost-effective department.

Overview

10
10
years of professional experience

Work History

Administrative Support Specialist-IT

Haywood Community College
02.2018 - Current
  • Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
  • Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
  • Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Improved organization-wide record management by creating a centralized filing system for easy access and retrieval of documents.
  • Consolidated financial reports for budget tracking purposes, ensuring fiscal responsibility across departments.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Department Assistant

Haywood Community College
10.2014 - 02.2018
  • Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
  • Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Collaborated with other departments to facilitate cross-functional projects for improved results.
  • Supported staff members through timely completion of administrative tasks, increasing overall productivity.
  • Maintained accurate records and databases, contributing to an organized department environment.
  • Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
  • Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
  • Assisted in the preparation of reports, presentations, and documents for a well-organized and professional image.
  • Implemented improvements to existing filing systems that resulted in easier access to essential information when needed.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Education

Associate of Applied Science - Office Administration

Haywood Community College
Clyde, NC
05.2011

Skills

  • Verbal Communication
  • File Organization
  • Telephone reception
  • Document Management
  • Expense Reporting
  • Travel Arrangements
  • Report Generation
  • Budgetary planning, execution and reporting
  • Customer Relations
  • Confidential Document Control
  • Proficient in Microsoft Office Suite
  • Data Entry
  • Excel spreadsheets

Timeline

Administrative Support Specialist-IT

Haywood Community College
02.2018 - Current

Department Assistant

Haywood Community College
10.2014 - 02.2018

Associate of Applied Science - Office Administration

Haywood Community College

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Karen Lawrence