Karen Layton

Work History

Adult Education Data Analyst & Student Success

Central Louisiana Technical Community College

04.2021 - Current

Developed customized reports, summarizing and presenting data in visually appealing format.
Produced monthly reports using advanced Excel spreadsheet functions.
Upheld security and confidentiality of documents and data within area of responsibility.
Participated in requirements meetings to understand business needs.
Worked with business intelligence software and various reports to glean insights into trends and prospects.
Documented effective and replicable methods for extracting data and organizing data sources.
Generated standard and custom reports to provide insights into business performance.
Analyzed data to identify root causes of problems and recommend corrective actions.
Manage DATA for 8 campuses.
Skilled at working independently and collaboratively in a team environment.
Identified issues, analyzed information and provided solutions to problems.
Paid attention to detail while completing assignments.

Workforce Coordinator

Central Louisiana Technical Community College

07.2019 - 04.2021

Produced and updated documents, reports and tracking spreadsheets using MS Excel, MS Word and Google Sheet.
Managed real-time inbound call traffic across multiple contact center locations.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Coordinated technical training and personal development classes for staff members.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Optimized schedules, forecasts and other tools to present to management.
Managed DATA for 10 Campus in the Xenegrade Data system
Created courses and enrolled students
Worked with management to develop strategic and tactical plans to meet different requirements
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Prepared and maintained reports, dashboards and monthly packages.

Para Educator Adult Education Department

Central Louisiana Technical Community College

03.2018 - 07.2019

Regularly ordered supplies for classroom and laboratory.
Used positive reinforcement and provided clear feedback to help students succeed.
Prepared students for tests by schedule test in DATA System
Maintain student files and confidentiality
Attended community and campus events.
Conducted skills assessments to uncover performance gaps.
Handled admissions and attendance reports for students in Adult Education course.
Managed DATA for over 300 students.

Center Director of Head Start

Save The Children

08.2014 - 03.2018

Recruited and developed solid team of professionals to care for up to 150 children each day.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Supervised 60 employees
Maintained 4 Centers

Director in Home Care Provider Agency

Precision Caregivers

04.2014 - 08.2016

Cross-trained existing employees to maximize team agility and performance.
Set aggressive targets for employees to drive company success and strengthen motivation.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Leveraged data and analytics to make informed decisions and drive business improvements.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Onboarded new employees with training and new hire documentation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervised 360 employees

Case Manager

Kelly's Sitting Service

11.2011 - 04.2015

Partnered with local organizations to expand access to social and community services.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Liaised with social worker to expedite financial assistance not covered by insurance.
Developed and implemented comprehensive case management plans to address client needs and goals.
Advocated for social and community service programs to increase awareness and funding.
Developed and implemented safety plans for clients at risk of harm to provide protection.

Center Director Head Start

Grant Parish Head Start

06.2004 - 11.2011

Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cultivated and strengthened relationships with children and families.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Kept facility in compliance with all applicable standards and laws.
Fostered caring and safe environment for children and parents.
Developed and implemented emergency response plans for disasters, security issues and injuries.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervised 120 employees
Managed 5 Head Start Centers with 230 Students.

Summary

Overview

Work History

Adult Education Data Analyst & Student Success

Workforce Coordinator

Para Educator Adult Education Department

Center Director of Head Start

Director in Home Care Provider Agency

Case Manager

Center Director Head Start

Education

No Degree - Business Administration

Associate of Applied Science - Business Management

Skills

Additional Information

Timeline

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