Summary
Overview
Work History
Education
Skills
Affiliations
Volunteering
References
Timeline
Generic

Karen LePitre

Lombard,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Pet Parent Concierge

Dogtopia
Downers Grove, IL
01.2017 - 01.2024
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Took reservations from patrons by phone or online.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Coordinated appointments, meetings and conferences.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered 35-50 calls per shift to assist with customer questions and concerns.

Education

Cosmetologist - Cometology

John Amico's School of Hair Design
Oak Forest, IL
12-1987

Skills

  • Administrative Support
  • Quality Assurance
  • Reservation Coordination
  • Sales
  • Social Media Networking
  • Customer Service
  • Cash Handling
  • Reservations Management
  • Guest Relations
  • Telephone Etiquette
  • Community Relations
  • Guest Experiences
  • Effective Problem Solving
  • Training and Mentoring
  • Hospitality
  • Outstanding Customer Service
  • Safety Procedures
  • Housekeeping

Affiliations

  • I am an avid crafter who spends a lot of down time working on crafting. I make a lot of things that include, doggy bandanas, snow globe tumblers, resin art (including memorial resin pieces) T-shirts and sweatshirts. I sell my crafts at craft fairs and vendor fairs in the spring and summer.

Volunteering

  • I do volunteer work for my church camp in the spring and summer by directing and leading 2 camps every year. I also give my time to our annual Berean Christian Conference where I have had roles ranging from welcoming new guests to our conference, to being head usher and coordinating transportation of disable attendees around the college campuses we go to.

References

References available upon request.

Timeline

Pet Parent Concierge

Dogtopia
01.2017 - 01.2024

Cosmetologist - Cometology

John Amico's School of Hair Design

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Karen LePitre