Karen Lepley

• Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
• Implemented new accounting software that streamlined bookkeeping processes and improved data integrity.
• Performed bookkeeping and accounting tasks for school.
• Oversaw bookkeeping and accounting systems and entered data into systems accurately.
• Supported payroll processing and bookkeeping using Quickbooks accounting system.
• Emailed all pertinent information for each load

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments in person and by phone.
• Verified insurance for all patients
• Collected copayment and co-insurance amounts for all patients including previous balances
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Handled sensitive customer information with confidentiality adhering to HIPPA guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and bonuses allocating resources to maximize productivity and profitability.
• Payroll
• Hiring and Training of Employees to perform all preliminary tests prior to eye exam including retinal photography, visual field testing, reading glasses prescriptions, and preparing the medical chart for the doctor.
• Processing insurance and billing
• Insertion and removal of contact lenses for new patients including training, cleaning, and follow up care
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
• Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
• Assessed prescription refills for accuracy before dispensing them to patients.
• Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
• Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
• Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
• Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
• Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
• Prepared sterile compounding products under strict aseptic conditions for IV therapy or chemotherapy treatments as needed.
• Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Entered and processed patients' prescriptions into internal system.
• Collected co-payments or full payments from customers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Set up and modified patient profiles to include current medications and insurance details.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Coordinated verification and filling of more than 2000 daily prescriptions in high-volume

• Counted and labeled prescriptions with correct item and quantity.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Collected co-payments or full payments from customers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Counted, measured and compounded medications following standard procedures.

President's List 2021-2024

4.0 GPA