Karen Lewis
Pembroke Pines,FL
Summary
Result-driven Clinical Director with 20 years of success in designing client-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Nursing
Biotek Labs, LLC
04.2012 - 01.2024
- Provided hands-on guidance on the day-to-day operations of client services, ensuring adherence to regulatory standards.
- Formed and led a close-knit team, consistently exceeding operational goals in quality, efficacy, cost of healthcare, and customer service.
- Implemented compliance and regulatory standards, achieving accreditation, and maintaining a track record of legal and HIPAA compliance.
- Collaborated with executive leadership to develop and execute strategies for business development and market expansion.
- Managed budgetary and financial aspects of the clinical department, optimizing resources, and driving profitability.
- Monitored quality assurance, utilization management and conducted regular audits reviews to maintain accuracy and safety.
- Oversaw the screening, hiring, and training of new employees and identified staffing needs to align recruitment efforts with organizational goals.
Nurse Manager
Concentra
11.2006 - 03.2012
- Managed teams of nurses, ensuring high-quality patient care and adherence to clinical protocols.
- Oversaw day-to-day nursing operations, including staffing, scheduling, and resource allocation.
- Implemented and monitored nursing policies, procedures, and quality assurance initiatives.
- Led initiatives to improve nursing care quality, resulting in regional reconginition.
- Collaborated with nursing staff to develop and implement evidence-based practices.
- Managed and resolved patient and family concerns, promoting a positive healthcare experience.
Education
Master of Science - Nursing
University of Phoenix
2019
Master of Health Administration - Health Administration
University of Phoenix
2019
Bachelor of Science - Nursing
South University
2011
Skills
- Leadership and Guidance
- Multidisciplinary Team Collaboration
- Clinical Operations Management
- Quality Improvement
- Recruiting and Hiring
- Professional Development
- Staff Evaluation
- Team Building
- Relationship building and retention
- Staff Management
Certification
RN 9352174 License CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Director of Nursing
Biotek Labs, LLC
04.2012 - 01.2024
Nurse Manager
Concentra
11.2006 - 03.2012
Master of Science - Nursing
University of Phoenix
Master of Health Administration - Health Administration
University of Phoenix
Bachelor of Science - Nursing
South University
RN 9352174 License CPR Certification
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