Karen L. Hudson
McDonough,GA
Summary
Equipped with strong problem-solving abilities with over twenty-nine years experience serving customers, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
Work History
Contact Center II
POWELL’S BOOK INC.
03.2019 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed inventory by restocking shelves and organizing displays to maintain store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction at checkout.
- Collaborated with management to implement promotional strategies that increased foot traffic and sales.
- Delivered exceptional customer service by resolving inquiries and technical issues effectively.
- Collaborated with cross-functional teams to enhance support processes and improve user experience.
- Analyzed customer feedback to identify trends, implementing solutions for recurring problems.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Contact Center Support Specialist Level III
POWELL’S BOOK INC.
04.1995 - 01.2019
- Provided exceptional customer support, resolving inquiries and enhancing user experience.
- Managed technical issues, ensuring swift resolution and minimal disruption to services.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Improved customer retention with empathetic and efficient handling of support cases.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Education
Credits/Training - Computer And Information Sciences
Business Computer Training Institute
Vancouver, WAHigh School - undefined
James Madison High School
Portland, Oregon06.1987
Skills
- Data Entry
- Type 100 WPM
- Customer Service
- Multi-line Phones
- Bookkeeping
- Ten-Key 100 SPM
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organization and time management
- Friendly, positive attitude
Timeline
Contact Center II
POWELL’S BOOK INC.
03.2019 - 06.2025
Contact Center Support Specialist Level III
POWELL’S BOOK INC.
04.1995 - 01.2019
High School - undefined
James Madison High School
Credits/Training - Computer And Information Sciences
Business Computer Training Institute
QUALIFICATIONS
- Excellent Customer Service Skills
- Possess strong analytical and problems solving skills
- Ability to maintain elevated level of quality and productivity with minimal supervision
- Excellent communication and interpersonal skills
- Ability to prioritize time sensitive materials
- Strong ability to multiple tasks and responsibility
- Ability work and lead in a fast growing and rapidly changing environment
- Superior initiative and follow through.
- Takes initiative, is self-directed and autonomous, demonstrates independent decision-making and participates actively in discussions.