Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Volunteer Experience
Timeline
Generic

KAREN LICCIARDELLO

TX

Summary

Results-driven project professional, well-versed in managing high-stakes initiatives across various sectors. Known for fostering collaborative team environments and consistently achieving project milestones. Valued for adaptability and reliability, with strong focus on critical thinking and effective communication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Director

Maximus
02.2021 - Current
  • Company Overview: Maximus held the WeCARE Project contract with the New York City Human Resources Administration (HRA) to provide services to TANF individuals in Queens, New York who indicate they are unable to work due to mental/physical disability or substance abuse issues
  • Directed the project of 50 staff members
  • Executive management of a 6-year, $49.0 million budget
  • Financial planning and forecasting of project's financial plan
  • Oversaw 3 senior management team with 9 supervisory positions with 36 direct reports
  • Project's point of contact with client, Human Resources Administration (HRA)
  • Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
  • Analyzed and presented monthly statistical and performance data
  • Achieved an excellent rating for 2021 NYSCHRO Audit
  • Successfully completed a HRA FOIL request in 2021
  • Created and presented monthly performance report to Maximus leadership
  • Lead of implementation of WeCARE voluntary services
  • Led in implementation of the virtual delivery model
  • Led the restructuring of WeCARE site to ensure a COVID safe environment
  • Implemented NYC vaccine staff mandate with 100% compliance
  • Management of two subcontractors, annual budgets, and compliance of contractual requirements
  • Developed project processes to achieve and streamline project outcomes
  • Led the senior management team of delivery of policies and procedures for staff
  • Implemented improvement plans to drive performance and profitability
  • Led team in developing best practices for client engagement
  • Implemented newly created client presentations for job readiness reflective of client's new needs and COVID pandemic
  • Led in the revision of all client workshops for virtual delivery
  • Led the QA team in determining quality measures of the project's QA plan to ensure compliance
  • Implementation of quality improvement plans as result of QA and performance discoveries
  • Successfully implemented the transition of client's new case management system, SEAMS
  • Successfully executed conversion project Network system
  • Successfully implemented Genesys Phone platform
  • Successfully completed the 'Articulating Leader' class with Maximus
  • Participate in Maximus corporate presenter panels on topics, such as time management and best practices of engagement
  • Foundations of Workforce Development Professional Certification
  • Completing Project Management Professional Course with expected certification in 2025
  • Maximus held the WeCARE Project contract with the New York City Human Resources Administration (HRA) to provide services to TANF individuals in Queens, New York who indicate they are unable to work due to mental/physical disability or substance abuse issues
  • Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
  • Enhanced team productivity through regular progress tracking and performance evaluations.
  • Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
  • Monitored project and program quality to meet audit expectations.
  • Oversaw budget development and financial tracking, ensuring cost-effective execution of complex projects.
  • Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
  • Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
  • Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
  • Hired and managed consultants, contractors and sub-contractors to complete project tasks.
  • Oversaw business operations and produced updated status reports outlining each project to meet milestones.
  • Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
  • Drove innovation within the organization by staying current on industry trends and emerging technologies related to delivery of services
  • Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
  • Analyzed project performance data to identify areas of improvement.

Director of Clinical Services

Maximus
05.2020 - 02.2021
  • Direct and lead a team of Clinical Assessors, Physicians, Nurse Practitioner, Psychologists and Medical Assistant
  • Championed best practice sharing among departments, resulting in more consistent execution of client services processes and improved outcomes.
  • Improved interdisciplinary collaboration, fostering strong working relationships among clinical professionals for optimal client outcomes.
  • Maintain statistical data on staff performance
  • Implemented new training plan to enhance staff's ability to identify client's ability to work
  • Develop and revise Standard Operating Procedures
  • Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
  • Create Performance Target and Goals for staff
  • Create and present monthly performance presentation for Maximus Executives
  • Participate in NYSCHRO Audit
  • Weekly performance reporting for all client activities
  • Manage Subcontractor
  • Review, interpret, act upon results of QA reports
  • Lead in office transformation to CDC Guidelines for COVID pandemic
  • Attend and participate in meeting with contract client, HRA

Director of Rehabilitation

ST JOHNLAND NURSING CENTER
10.2011 - 05.2020
  • Direct and empower a staff of 23 full time therapists
  • Develop, balance, and manage departmental budget
  • Manage all rehabilitation department staffing needs
  • Supervision and manage all per diem staff, 29 OT/PT/ST
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
  • Established interdisciplinary collaboration to optimize patient care plans and maximize functional gains.
  • Spearheaded the successful expansion of rehabilitation services to meet growing facility and patient needs.
  • Successfully led the initiative in becoming "restraint free" facility
  • Manage, direct and order equipment for therapy gym and treatment supplies for a Certified Traumatic Brian Injury Unit, Sub Acute unit, 200-bed long term unit including a secure Dementia unit and a Medical and Social Daycare
  • Completed MDS course
  • Participate and complete PDPM huddles and MDS components
  • Complete weekly payroll
  • Participate and complete in quarterly QAPI reports and meeting
  • Complete Abqis, quarterly
  • Provided in-services on body mechanics, documentation, braces and splinting and therapy equipment to all facility staff
  • Collaborate directly with the Administrator, Assistant Administrator and Director of Nursing
  • Directly engage in the annual Department of Health survey

Occupational Therapist

CATHOLIC HOME CARE
04.2011 - 10.2013
  • Evaluate and treatment plans of homebound geriatric patients
  • Conduct treatment sessions in patient's home
  • Determine environmental and modifications needed in home
  • Communicate with primary physician, family and other team members of treatment plan, progress, and discharge
  • Completing discharge aspects of the Oasis

Director of Occupational Therapy

MILLS POND NURSING AND REHABILITATION
04.2009 - 10.2011
  • Director of Occupational therapy
  • Evaluation & treatment plans, Adult short term, and long-term patients
  • Supervision of 5 staff COTAs
  • Participate in all discharge meeting, order, and obtain DME
  • Involvement in all rehab administration meetings and duties
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.

EASTERN SUFFOLK BOCES
04.2006 - 08.2009
  • Working with the Autistic population, ages 5-12
  • Develop measurable goals
  • Participate in CSE, team and parent meetings
  • Develop and implement treatment plans and interventions

INDEPENDENT CONTRACTOR
09.2004 - 08.2009
  • Home care for the pediatric population (3-21) with various diagnosis
  • Administer numerous types of assessments and complete full evaluations
  • Develop measurable goals
  • Participate in CSE, team and parent meetings
  • Develop and implement treatment plans and interventions

Education

Master of HealthCare Administration -

UTICA COLLEGE
Utica, NY

Master of Science - Occupational Therapy

STATE UNIVERSITY OF NEW YORK AT STONY BROOK
Stony Brook, NY

Bachelor of Science - Health Science

STATE UNIVERSITY OF NEW YORK AT STONY BROOK
Stony Brook, NY

General Science

STATE UNIVERSITY OF NEW YORK AT FARMINGDALE
Farmingdale, NY

Biology

NORTHEASTERN UNIVERSITY
Boston, NY

Skills

  • Project scope
  • Agreement negotiation
  • Scope development
  • Schedule management
  • Client relations
  • Financial administration
  • Policy and procedure development
  • Project management
  • Team leadership
  • Staff management
  • Attention to detail

Certification

  • RAC-CT0 Certification course
  • CPR/First Aid Certified
  • Previously Certified Emergency Medical Technician

References

Available upon request

Affiliations

  • ASD Liaison for COE of AOTA, 2003
  • American Occupational Therapy Association (AOTA), 2001 - Present
  • New York State Occupational Therapy Association (NYSOTA), 2001 - Present

Volunteer Experience

NORTH SHORE MONTESSORI SCHOOL, Member of the Board of Trustees, 1993-97

Timeline

Project Director

Maximus
02.2021 - Current

Director of Clinical Services

Maximus
05.2020 - 02.2021

Director of Rehabilitation

ST JOHNLAND NURSING CENTER
10.2011 - 05.2020

Occupational Therapist

CATHOLIC HOME CARE
04.2011 - 10.2013

Director of Occupational Therapy

MILLS POND NURSING AND REHABILITATION
04.2009 - 10.2011

EASTERN SUFFOLK BOCES
04.2006 - 08.2009

INDEPENDENT CONTRACTOR
09.2004 - 08.2009

Master of Science - Occupational Therapy

STATE UNIVERSITY OF NEW YORK AT STONY BROOK

Bachelor of Science - Health Science

STATE UNIVERSITY OF NEW YORK AT STONY BROOK

General Science

STATE UNIVERSITY OF NEW YORK AT FARMINGDALE

Biology

NORTHEASTERN UNIVERSITY

Master of HealthCare Administration -

UTICA COLLEGE

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