Hi, I’m
Karen Lindsay
Arvada,Colorado
Summary
Talented, experienced, Team Leader who is dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
years of professional experience
Work History
Hatcheri
Assistant Team Lead
08.2023 - 04.2024
Job overview
- Co-lead team establishing strengths and best practices to achieve goals.
- Resolved issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Developed and trained all new employees in sales mindset.
- Built strong relationships with store management to ensure seamless set up, stocking, compliance, and tear down.
- Lead customers through tasting with positive attitude and attentive response.
The Capital Grille
Server/Sommelier
10.2020 - 05.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables, or large group dining, simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Self
Owner/Manager of Business Development and Sales
06.2020 - 08.2021
Job overview
- Helped 3 area businesses to re-open (TWAM, VFW, CHNO) post COVID shutdowns.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
The Naked Winery (now Evoke)
Tasting Room Manager
03.2017 - 12.2019
Job overview
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Maintained updated knowledge of industry trends by attending trade shows, conferences, workshops or seminars as needed.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Coordinated with other departments to ensure seamless integration of tasting room operations within overall winery business strategy.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Managed daily tasting room operations, ensuring clean, organized, and welcoming environment for guests.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Contributed to increased brand awareness by actively engaging with visitors about Winery's history, production process, vineyards, and awards received.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Self
Certified Life Coach
01.2012 - 05.2016
Job overview
- Promoted work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
- Supported clients in overcoming personal challenges by applying solution-focused coaching methodologies and evidence-based techniques.
- Collaborated with other professionals like therapists or career counselors to provide comprehensive support for clients facing complex challenges.
- Boosted clients'' confidence levels by addressing limiting beliefs, reframing negative thought patterns, and fostering growth mindset.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Designed and delivered engaging presentations on life coaching benefits to organizations, schools or community groups, raising awareness of available services.
Hamilton's Patio And Grille
Owner/General Manager
08.2009 - 11.2011
Job overview
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated to improve areas of weakness.
Origins Natural Resources
Store Manager
05.2006 - 08.2009
Job overview
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Exceeded previous years sales by 225% in first year. Exceeded sales goals for each successive year.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Counseling Psychology
University Overview
- Dean's List; 3.9 GPA 2014
- Psi Chi candidate
- Ranked in Top 10% of class
Somm SchoolScottsdale, AZ
from WSETII
11.2021
Skills
- Project Management
- Salesforce
- Problem-Solving
- Attention to Detail
- Coaching and Mentoring
- Analytical Thinking
- Client Service
- Documentation And Reporting
- Shift Scheduling
- Performance Evaluations
Accomplishments
- WSET II
- Serve Safe & OLCC, held service liquor license in Colorado and SD as well.
- RRCC Group Leader Qualified
- AACC Certified (Life Coach)
- RYT 200 - yoga alliance
Timeline
Assistant Team Lead
Hatcheri
08.2023 - 04.2024
Server/Sommelier
The Capital Grille
10.2020 - 05.2022
Owner/Manager of Business Development and Sales
Self
06.2020 - 08.2021
Tasting Room Manager
The Naked Winery (now Evoke)
03.2017 - 12.2019
Certified Life Coach
Self
01.2012 - 05.2016
Owner/General Manager
Hamilton's Patio And Grille
08.2009 - 11.2011
Store Manager
Origins Natural Resources
05.2006 - 08.2009
Liberty University
Bachelor of Science from Counseling Psychology
Somm School
from WSETII
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancement4-day work weekWork-life balancePersonal development programsSimilar Profiles
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