Karen Lingle-Jenkins

• Provide a positive work environment for over 600 employees, addressing employee concerns, providing guidance when needed. Mediator in resolving conflicts between employees or between employees and management, address employee grievances, provide counseling, and ensure compliance with company policies and employment laws. Ensuring employees have a great onboarding experience, facilitate the completion of paperwork and provide them with information about the company, company policies , procedures and benefits. Hold Focus Groups to see how employees are doing, how their training is going and if there is anything I can help with. Anything HR manager needs help with.
• Ensured compliance with labor laws.
• Reviewed and screened applicant resumes to identify qualified candidates until we hired a recruiter.
• Reviewed existing policies and procedures to help make recommendations for enhancing work productivity, recruitment, hiring processes.
• Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.

• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.

Moved into product development group, started writing the specs for our Bandless factory, this factory moved to Mexico.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.
• Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.

• Established clear priorities and production quality standards.
• Supported quality assurance efforts by closely monitoring production processes.
• Executed continuous improvement initiatives to streamline production processes.
• Worked in production to improve efficiency.
• Optimized production line performance, troubleshooting and fixing issues promptly.
• Set up, operated and maintained production machinery.

• We had 150 head of dairy cows that were milked three times a day. Maintained accurate financial records for budgeting purposes, enabling informed decision-making regarding operational investments.
• Enhanced livestock health and productivity with meticulous attention to nutrition, breeding, and disease prevention strategies.
• Helps maintaining and repaired various farming equipment.
• Trained and supervised farmhands in proper use of farm equipment and safety protocols.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Reconciled cash drawer and resolved discrepancies.
• Turned in excess cash to maintain drawer security.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.

• Enhanced system performance by troubleshooting and resolving hardware and software issues.
• Streamlined SMART repair processes to minimize day-to-day downtime and increase overall productivity.
• Serviced SMART equipment for expedient repair and minimal downtime.
• Documented changes and actions in computer-based tracking system.