Karen Hayes
Customer Service Representive
Driftwood,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Chanel Brand Manager
Dillards Department Store
Bee Cave, Texas
07.2022 - Current
- Analyze market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Collaborate with team to forecast based on sales and product profitability.
- Conduct market research studies and competitive analysis to evaluate current market trends and price strategies.
- Maintain budget to consistently keep within monetary parameters.
- Oversee marketing and promotional plans for new product roll-outs.
- Oversee strategic marketing and promotional plans for new product roll-outs.
- Plan, develop and lead negotiation of key business partnerships.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Design sales-driven programs and promotions to facilitate team objectives.
- Train successful business development personnel to optimize marketing performance and learn industry.
- Leverage customer and industry trends to shape successful solutions and approaches.
Assistant Librarian
Cypress Fairbanks ISD
Cypress, TX
01.2019 - 08.2022
- Assists with daily tasks of the library such as issuing new library cards, checking out library materials, receiving returns, collecting late charges, and determining outstanding materials.
- Returns, or oversees and trains volunteers to return, books and materials to stacks.
- Locates books or other reference materials to assist patrons; refers requests requiring professional assistance to reference librarian.
- Explains computer systems, card files, and other reference sources and how to use such systems to patrons.
- Prepares purchase requests, orders supplies, and, upon delivery, processes and distributes supplies and materials throughout the library.
- Completes routine descriptive cataloging.
- Examines books for damage; repairs or facilitates repairs when needed.
- Assists in preparing exhibits, seasonal displays, and bulletin boards throughout the library.
- Performs other related duties as assigned.
Teacher (Volunteer)
Sunday School-New Life Church
Houston, TX
12.2016 - 06.2020
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Customer Service
Ruggles Green
Houston, TX
01.2016 - 02.2018
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Kept accurate records to document customer service actions and discussions.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Trained and instructed employees in job duties or company policies, arranging for training when needed.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service department.
- Implemented sales engagement programs to reward customers and nurture relationships.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
Project Management/ Project Coordinator
Adecco USA/GE Oil & Gas
Houston, TX
12.2012 - 12.2013
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assisted project manager in drafting schedules and related documentation.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Produced status reports for customers and senior management.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
Education
Bachelors of Science - Business Management
University of Phoenix
07.2008
New Jersey Property & Casualty Insurance License -
Atlantic School of Insurance
09.1991
Skills
- Microsoft Office Suites, Word, Outlook, Power Point, Access
- Brand Strategy
- Partnership Building
- Promotional Planning
- Advertising Expertise
References
Robert Guillerman
Mobile Number 832-748-4894 Southwest Wholesale/ Part Owner
Email: Rguillerman@gmail.com
Ruggles Green Restaurant –GJR /Part Owner 15603 Stone Gables Houston, Texas 77044
Lisa Fisher
Mobile: 713-775-8436 Director of Children’s Ministry
Email:fishersofmen7777@icloud.com
Hammerly Blvd. Houston, Texas 77043
Christopher Dejean-Dejean
Mobile: 832-816-2717 SVP Sr. BSA/AML Compliance Officer
Email: cbartondej@aol.com
Allegiance Bank 8727 West Sam Houston Pkwy No. Houston, Texas 77040
Timeline
Chanel Brand Manager
Dillards Department Store
07.2022 - Current
Assistant Librarian
Cypress Fairbanks ISD
01.2019 - 08.2022
Teacher (Volunteer)
Sunday School-New Life Church
12.2016 - 06.2020
Customer Service
Ruggles Green
01.2016 - 02.2018
Project Management/ Project Coordinator
Adecco USA/GE Oil & Gas
12.2012 - 12.2013
Bachelors of Science - Business Management
University of Phoenix
New Jersey Property & Casualty Insurance License -
Atlantic School of Insurance
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