Karen Llamas
Overview
5
5
years of professional experience
Work History
Health service assistant
EMD
Riverside, CA
03.2023 - Current
- I attended several county-wide meetings where we oversaw the flow of city-to-city emergency plans, that were set in place for any incident
- I helped manage county rental and EMD vehicles inventory list, to make sure all our vehicles were up to date with correct supplies to fully function
- I also assisted in several preparedness kits, to make sure our teams were always prepared
- I made sure we had the correct documents, supplies, and connections for any incident
- Several of the documents I helped create originated from Excel and Word
- I also helped with any medical transports
- Driving for long periods of time was a huge part in my position as well.
Customer service representative
Aetna/CVS
Fresno, CA
08.2021 - 10.2022
- I assist members with their concerns and provide them with the most appropriate solutions
- I manage phone calls, schedules, and communicate with senior leaders
- I have expertise in Microsoft products and can recommend the most suitable Medicare plan for members' medical requirements.
Program Administrator/ Call center rep
Synergy CO
Perris, CA
04.2019 - 08.2021
- In my previous role as a program administrator, I was responsible for entering invoices for all completed jobs
- My tasks included verifying the accuracy of pricing and ensuring that all work orders were appropriately associated with corresponding invoices
- Moreover, I oversaw scheduling our technicians for service jobs
- I accomplished this by communicating with clients and asking relevant questions to determine the necessary skill set for the job
- This responsibility sharpened my communication, multitasking, typing, and customer service skills, as it was crucial to assign the right technician to perform the task.
Stock Associate
Adidas Outlet
Cabazon, CA
07.2018 - 03.2019
- I assisted in overseeing the proper clothing flow for our store
- I made sure we had the correct products and signage in the appropriate areas on the store floor
- Receiving shipments was also a major responsibility for my position
- I made sure we received the correct packages and placed them in the correct areas in our stockroom
- In this position, I learned to grow as a team player and create an organizational plan.
Education
High School Diploma - undefined
San Jacinto High School
Skills
- Quick Learner
- Self-motivated
- Hard-working
- Team Player
Timeline
Health service assistant
EMD
03.2023 - Current
Customer service representative
Aetna/CVS
08.2021 - 10.2022
Program Administrator/ Call center rep
Synergy CO
04.2019 - 08.2021
Stock Associate
Adidas Outlet
07.2018 - 03.2019
High School Diploma - undefined
San Jacinto High School
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