Karen Lopez
Nampa,ID
Summary
Dynamic customer service professional with a proven track record at Saia Motor Freight, enhancing customer satisfaction through effective problem-solving and exceptional communication. Skilled in CRM software, AS400, and conducted staff training, I consistently exceed performance targets while fostering teamwork and maintaining a positive work environment. Committed to delivering results and building strong customer relationships.
Detail-oriented individual with exceptional communication and a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Proactive Representative
Saia Motor Freight
02.2018 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing
- Responded proactively and positively to rapid change.
Floor Supervisor, Customer Service
SYKES Boise
10.2015 - 02.2018
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Mortgage Collections Specialist
Investors Financial Corporation
10.2014 - 05.2015
- Maximized revenue recovery with strategic negotiation tactics during debt settlement discussions with borrowers.
- Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
- Managed a portfolio of delinquent loans, ensuring proactive follow-up and successful resolution of accounts.
- Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
- Processed debtor payments and updated accounts to reflect new balance.
Accounts Receivable Clerk/Paralegal
Vial Fotheringham
06.2011 - 09.2014
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Entered figures using 10-key calculator to compute data quickly.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06-1988
Skills
- Customer support
- Data entry proficiency
- CRM software expertise
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Time management
- Analytical thinking
- Logistics coordination
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Professionalism
- Client service
Timeline
Proactive Representative
Saia Motor Freight
02.2018 - Current
Floor Supervisor, Customer Service
SYKES Boise
10.2015 - 02.2018
Mortgage Collections Specialist
Investors Financial Corporation
10.2014 - 05.2015
Accounts Receivable Clerk/Paralegal
Vial Fotheringham
06.2011 - 09.2014
High School Diploma -
Riverside University High School
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