Karen Lopez
Groveland,FL
Summary
Dynamic manager with a proven track record at Nordstrom, excelling in staff development and budget oversight. Spearheaded training programs that enhanced customer relations and reduced turnover rates. Implemented effective inventory management systems, optimizing stock accuracy and driving sales growth through strategic merchandising initiatives. Committed to fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Manager in Charge
Nordstrom
06.2008 - 11.2012
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed training programs for new team members to enhance product knowledge and customer service skills.
- Implemented inventory management systems to streamline stock control and minimize discrepancies.
- Analyzed sales trends to optimize product placement and improve merchandising strategies.
- Monitored employee performance, providing constructive feedback and coaching for skill development.
- Coordinated promotional events, driving engagement and increasing overall store traffic during peak seasons.
Manager in Charge
Starbucks
07.1997 - 09.2006
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed training programs for new team members to enhance product knowledge and customer service skills.
- Implemented inventory management systems to streamline stock control and minimize discrepancies.
- Led cross-functional team meetings to align on goals and drive collaborative initiatives across departments.
- Enhanced customer experience by addressing feedback and improving service protocols in-store.
- Monitored employee performance, providing constructive feedback and coaching for skill development.
- Coordinated promotional events, driving engagement and increasing overall store traffic during peak seasons.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Spearheaded successful product launches, coordinating teams across multiple departments to ensure a seamless roll-out process for customers.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
Manager in Charge
Uno Ven
01.1986 - 06.1997
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Developed and executed merchandising strategies to maximize product visibility and sales.
- Managed budgeting and financial reporting, optimizing costs while maintaining operational efficiency.
- Cultivated strong vendor relationships, negotiating favorable terms to benefit store profitability.
Education
GED -
Wells Academy
Chicago, IL06-1975
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Organizational development
- Budget oversight
Timeline
Manager in Charge
Nordstrom
06.2008 - 11.2012
Manager in Charge
Starbucks
07.1997 - 09.2006
Manager in Charge
Uno Ven
01.1986 - 06.1997
GED -
Wells Academy