Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Lowery

Wheatfield,Indiana

Summary

Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

21
21
years of professional experience

Work History

Commercial Card Coordinator

Centier Bank
Merrillville, IN
06.2024 - 04.2025
  • Managed day-to-day operations of the Commercial Card Department within Treasury Management.
  • Established commercial card programs in FIS post-underwriting file receipt.
  • Prepared commercial card agreements and utilized Docusign to facilitate corporate signatures on agreements.
  • Input program information to order commercial credit cards for commercial clients and employees.
  • Maintained card inventory and ordered card stock.
  • Worked closely with Treasury Management Sales Offices to gather client information and reporting.
  • Supported commercial client administrators in building and maintaining card portfolios.
  • Resolved customer complaints in a timely manner while upholding company standards.

Payment Group Associate

Centier Bank
04.2021 - 06.2024
  • Download loan reports from CenterView and CSI eSafe.
  • Ensure accuracy of file maintenance and loan transactions from previous day.
  • Processed all loan department and interoffice mail for distribution to appropriate personnel.
  • Process mail in loan payments.
  • Assist with processing loan payoffs.
  • Process file maintenance.
  • Answering extensive emails and phone calls to the loan department.
  • Process payment reversals and NSF reversals.
  • Compiled HELOC 087 report for all paid-off HELOCs.
  • File maintenance for HELOCs that have expired draw periods.
  • Work up monthly reports and prepare letters to notify clients of end of draw periods on HELOCs
  • Advance due dates on Loan Test Accounts monthly.
  • Ensure that all scanning work and proof work is turned in at end of day.
  • Update daily schedule with Title counts.
  • Perfecting Center's lien on Titles and scan them into Centerdoc.
  • Assist in any projects and department needs.
  • Take Workday, BAI courses and CSI learning courses.

Assistant Bank Card Coordinator

Demotte State Bank
08.2006 - 11.2017
  • Set up and ordered ATM/Debit cards on NuPoint platform.
  • Set up and ordered Credit Cards thorough FIS.
  • Made instant issue debit cards.
  • Data entry/file maintenance for all cards.
  • Ensure proper documentation was collected for personal and business cards. Reviewed documents to ensure who has authority to credit and debit cards.
  • Collaborated in development of card issuance procedures.
  • Collaborated in development of ATM balancing procedures.
  • Research and provide solutions for card declines.
  • Reviewed and filed fraud claims, chargebacks and error resolutions based on Reg E timelines.
  • Assisted with equipment set up for clients.
  • Extensive client contact in office and by phone.

Assistant Teller Supervisor

Demotte State Bank
Demotte, IN
08.2004 - 08.2006
  • Supervised daily operations of teller activities and staff performance.
  • Trained new tellers on policies, procedures, and customer service skills.
  • Ensured compliance with banking regulations and company policies.
  • Assisted customers with account inquiries and transaction processing.
  • Monitored cash flow and conducted regular audits for accuracy.
  • Resolved customer complaints promptly and effectively to enhance satisfaction.
  • Identified opportunities for cross-selling additional products and services.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Ensured adherence to banking regulations and internal controls.
  • Conducted weekly meetings with tellers to review goals and objectives.
  • Maintained accurate records of employee attendance, leave time, and vacation days.

Education

High School Diploma -

Griffith High School
Griffith, IN

Skills

  • Proficient in Microsoft Word, Excel, and Outlook
  • Clear and concise messaging
  • Extensive customer service experience
  • Collaborative teamwork across departments
  • Effective time management
  • Detail-oriented approach
  • Effective multitasking in dynamic environments
  • Document preparation
  • Financial reporting
  • Data entry accuracy
  • Commercial card processing
  • Payment processing
  • Treasury operations

Timeline

Commercial Card Coordinator

Centier Bank
06.2024 - 04.2025

Payment Group Associate

Centier Bank
04.2021 - 06.2024

Assistant Bank Card Coordinator

Demotte State Bank
08.2006 - 11.2017

Assistant Teller Supervisor

Demotte State Bank
08.2004 - 08.2006

High School Diploma -

Griffith High School

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