Karen Lowery

Worked closely with the Treasury Management Director and Sales Officers to gather necessary documents to facilitate new card programs.

Worked closely with Commercial clients to gather all documentation and signatures needed to set up new card programs.

Set up new Commercial Card programs in 3270 and FIS.

Assisted Commercial clients with their day to day operations of their card program.

Trained company admins in the card management platform.

Troubleshooted issues with card declines.

Manually posted rebates and fees to Commercial accounts in NuPoint.

Worked on the team implementing the new Commercial Card program with FIS.

Extensive client contact through phone and email.

• Download loan reports from CenterView and CSI eSafe.
• Verify all file maintenance, transfers and closed/new/renewed loans from the previous day's work.
• Process all loan department and interoffice mail and distribute to the proper person.
• Process mail in loan payments.
• Assist with processing loan payoffs.
• Process file maintenance.
• Answering extensive emails and phone calls to the loan department.
• Process payment reversals and NSF reversals.
• Work up HELOC 087 report for all paid off HELOCs ensuring necessary documentation has been completed to close out the loans.
• File maintenance for HELOCs that have expired draw periods.
• Work up monthly reports and prepare letters to notify clients of end of draw periods on HELOCs
• Advance due dates on Loan Test Accounts monthly.
• Ensure that all scanning work and proof work is turned in at end of day.
• Update daily schedule with Title counts.
• Perfecting Center's lien on Titles and scan them into Centerdoc.
• Assist in any projects and department needs.
• Take Workday, BAI courses and CSI learning courses.

• Set up and ordered ATM/Debit cards on NuPoint platform.
• Set up and ordered Credit Cards thorough FIS.
• Made instant issue debit cards.
• Data entry/file maintenance for all cards.
• Ensure proper documentation was collected for personal and business cards. Reviewed documents to ensure who has authority to credit and debit cards.
• Collaborated in development of card issuance procedures.
• Collaborated in development of ATM balancing procedures.
• Research and provide solutions for card declines.
• Reviewed and filed fraud claims, chargebacks and error resolutions based on Reg E timelines.
• Assisted with equipment set up for clients.
• Extensive client contact in office and by phone.