Karen Loya Diaz
Phoenix,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced and diverse environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Well-organized professional equipped with broad background in administrative roles. Training professional successful at developing training plans to help others excel.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Tapatio Money Services LLC
04.2021 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed payroll data entry and processing to comply with predetermined company guidelines.
- Led payroll production and other administrative services for more than 3 businesses.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Lobby Hostess/Photographer
Phoenix Fan Fusion
05.2023 - 06.2023
- Provided assistance to all guests and welcomed them to the convention with friendly demeanor and a smile.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other crew members for smooth convention operations and assisted over 500 guests throughout the convention.
Airport Customer Service Host
Arizona Super Bowl Host Committee
11.2022 - 02.2023
- Assisted with special events and programs to ensure the flow of the events leading to the Super Bowl.
- Greeted guests upon arrival, provided them with directions and with information regarding the Super Bowl experience as well as other events happening around town.
- Answered guests questions regarding hours, directions, dinning options, car rentals and boarding stations.
Shift Leader/Manager
Yum Brands Inc
03.2020 - 07.2021
- Maintained excellent customer service during fast-paced rushes, correctly handled and recorded orders, and provided outstanding leadership skills to drive sales and profitability in highly competitive market.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored over twenty new employees to maximize team performance.
Education
BBA - Marketing And Advertising
Grand Canyon University
Phoenix, Arizona 09.2020 - 12.2023
Skills
Office administration
Recordkeeping
Strategic planning
Payroll and budgeting
Internal communications
Campaign management
Timeline
Lobby Hostess/Photographer
Phoenix Fan Fusion
05.2023 - 06.2023
Airport Customer Service Host
Arizona Super Bowl Host Committee
11.2022 - 02.2023
Administrative Assistant
Tapatio Money Services LLC
04.2021 - Current
BBA - Marketing And Advertising
Grand Canyon University
09.2020 - 12.2023
Shift Leader/Manager
Yum Brands Inc
03.2020 - 07.2021