Karen Lucero

Assisted in tenant communication and conflict resolution to ensure satisfaction. Supervision of all community staff. Set rental rates, oversee collections and financial duties (budgeting, deposits, reporting, etc.) Approve & submit invoices from all service providers. Maintain knowledge of competition, Handle all escalated concerns. Walk property daily looking for maintenance and resident issues. Regular & predictable attendance with professional appearance and attitude. Efficient & timely processing of all forms, reports and administrative info.

Prepare and execute leases by our property standards and regulations. Collect and secure rental payments. Deliver late rent letters and notices to vacate, and contact those who have. Unpaid/owed rent. Assist in the eviction process and follow policies for local.

municipalities in a timely manner.
Ensures excellent customer service to all residents and prospects. Assist the Property Manager in various tasks as needed. Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Assisted prospective tenants in property tours and provided information on leasing options. Managed lease agreements, ensuring compliance with legal requirements and company policies. Developed strong relationships with residents, addressing concerns and enhancing community satisfaction. Conducted market research to identify competitive rental rates and improve occupancy levels. Coordinated marketing strategies to promote available units through online platforms and community events.