Direct the IT department, leading the strategic recommendation and implementation of technology products and services for both customer-facing and employee-facing platforms.
Help Desk and User Support: Deliver comprehensive, high-quality IT help desk and technical support to a user base of 150+ employees, ensuring minimal downtime and maximum operational productivity.
Infrastructure & Core Systems: Manag critical network infrastructures, oversee core banking/business management systems, and administer ACH operations to support essential corporate and client transactions.
Cybersecurity Management and Training: Spearhead cybersecurity policies and threat mitigation efforts; actively educate employees on cybersecurity best practices to maintain a rigorous, human-firewall approach to data protection.
Board Reporting and Audits: Compile and present strategic technology metrics and reports to the board of directors, while actively assisting in organizational audits and driving necessary audit remediations.
Network Administrator
Legends Bank
Linn, MO
01.2012 - 12.2018
Job duties included network management, help desk support, & daily business functions including back-office processes.
Customer Service Representative
Legends Bank
Linn, MO
06.2000 - 12.2011
Job duties included all aspects of customer service, including opening accounts, teller services, & assisting customers with questions regarding services offered.
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