Karen Vance
Grenada,Mississippi
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Inside Sales Technician/Customer Service Assistant
Modine Manufacturing Company
Grenada, MS
03.2015 - 12.2024
- Supported inside and outside sales representatives with order maintenance for HVAC coils in Grenada and Juarez, Mexico.
- Entered data to track production and shipment processes.
- Delivered customer service via phone, chat, and in-person interactions.
- Processed billing credits and adjustments to enhance accuracy.
- Generated reports and maintained spreadsheets for operational efficiency.
- Executed administrative tasks, including returning emails and answering phone inquiries.
- Performed data entry to ensure accurate record-keeping.
- Developed strong relationships with clients through excellent customer service skills.
- Maintained accurate records of customer accounts and contact information.
- Established strong relationships with customers by providing timely responses to inquiries.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Store Manager
Sally Beauty Supply
Grenada, USA
09.2011 - 03.2015
- Managed daily operations of store and supervised employees to ensure optimal performance.
- Oversaw inventory management, returns, and damage control to maintain stock accuracy.
- Executed management responsibilities including employee scheduling, merchandising, and daily deposits.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided customer service through in-person and telephone interactions to drive sales.
- Performed bookkeeping tasks and administrative duties as required for efficient operations.
- Monitored employee performance, identifying gaps for corrective measures and improvement.
- Ensured adherence to safety regulations and compliance with company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Bookkeeper/Assistant Manager
Sykes Delivery and Setup
Grenada, USA
08.2008 - 10.2011
- Executed basic administrative duties, including phone management and bookkeeping tasks.
- Conducted weekly payroll processing for all employees to ensure timely payments.
- Provided customer service support to enhance client satisfaction.
- Received and recorded cash, checks and transfers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Conducted monthly bank reconciliations.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
Education
Bachelor of Business Administration -
UNIVERSITY OF MISSISSIPPI
Oxford, MSAssociate of Arts Degree - General Business
HOLMES COMMUNITY COLLEGE
Grenada, MSSkills
- Microsoft Office Suite
- Financial software proficiency
- Administrative support
- Customer service
- Public interaction
- Controlled environment management
- SAP expertise
- Team collaboration
- Designpoint software
- Data entry
- Multitasking
- Record keeping
- Detail orientation
- Problem solving
- Time management
- Proficient in adobe software
References
Available upon Request
Timeline
Inside Sales Technician/Customer Service Assistant
Modine Manufacturing Company
03.2015 - 12.2024
Store Manager
Sally Beauty Supply
09.2011 - 03.2015
Bookkeeper/Assistant Manager
Sykes Delivery and Setup
08.2008 - 10.2011
Bachelor of Business Administration -
UNIVERSITY OF MISSISSIPPI
Associate of Arts Degree - General Business
HOLMES COMMUNITY COLLEGE
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