Karen Lyles
Evans,CO
Summary
Resourceful professional experienced in armed security, shelter services, and high-volume customer support. Proven skills in communication, teamwork, and problem-solving, with a history of managing challenging situations with composure. Committed to supporting clients and ensuring smooth daily operations while embracing new challenges and responsibilities.
Overview
7
7
years of professional experience
Work History
Associate Cold weather shelter
United way
Greeley, Colorado
10.2023 - Current
- Checked in and out guests to ensure smooth transition and accurate record-keeping.
- Served nutritious meals to guests to promote health and well-being.
- Assigned beds and bedding
- Scheduled shower times for guests to ensure organized use of facilities.
- Laundered guests' clothing to maintain cleanliness and hygiene standards.
- Ensured tidy and orderly common spaces for guest comfort and safety.
- Distributed bus passes to guests to facilitate transportation access.
- Guided guests in applying for employment and essential services to enhance access to resources.
- Provided information to guests about locations for detox and mental health support.
Armed Security Officer
Allied Universal Security Services
Greeley, Colorado
04.2020 - Current
- Verified badges, identification, and visitor logs at access points to enhance security protocols.
- Responded to alarms and reported suspicious activity promptly.
- Completed incident reports and daily shift logs clearly.
- Communicated with supervisors, clients, and emergency responders by radio.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Enforced Allied Universal post orders at client security posts.
- Patrolled property and monitored entrances to deter unauthorized access and ensure safety.
- Ensured safety for clients and their families during visits.
- Maintained comprehensive logs of security-related incidents and submitted detailed reports to supervisor for accountability.
Education
Bachelor of Arts - Criminology/Sociology
University of New Mexico
Albuquerque, NM05-2011
Skills
- extensive customer support
- security operations management
- retail management experience
- Multi-tasking
- Stress management
- conflict management
- Communication skills
Timeline
Associate Cold weather shelter
United way
10.2023 - Current
Armed Security Officer
Allied Universal Security Services
04.2020 - Current
Bachelor of Arts - Criminology/Sociology
University of New Mexico