Summary
Overview
Work History
Education
Skills
Timeline
Karen Strahm

Karen Strahm

Customer Service Specialist
Gallatin,TN

Summary

Three years of experience as a customer service representative in a fully remote work environment. Proven ability to handle a high volume of customer inquiries and issues quickly, professionally, and efficiently.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Claims Research Specialist

Wellpath
Nashville, TN
02.2021 - Current
  • Respond to 70+ calls and emails daily from providers regarding eligibility, claim status, appeal status, and explanation of payments.
  • Research and identify root cause of claims issues and communicate solutions to providers.
  • Document customer interactions in Salesforce for accurate, up-to-date records.
  • Maintain provider satisfaction with forward-thinking strategies focused on addressing provider needs and resolving concerns.

Seasonal Customer Experience Advocate (CXA)

AmeriGas Propane
Remote, US
11.2020 - 02.2021
  • Responded to and processed 60+ customer calls in prompt and professional manner.
  • Determined probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
  • Communicated clearly and respectfully with callers, restating information when necessary to ensure customer's understanding.
  • Acknowledged and resolved customer concerns; promptly escalated complaints when needed

Group Home Manager

Be Blessed HomeCare
Hendersonville, TN
11.2012 - 12.2015
  • Managed daily operations, developing budgets, training staff, and implementing programs for residents.
  • Assisted patients by providing personal services, such as bathing, dressing, and grooming.
  • Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.

Debt Collector

Windham Professionals Inc.
Hendersonville, TN
04.2007 - 09.2010
  • Worked in call center environment handling 100+ manual and automatically dialed outbound calls daily.
  • Gathered financial information and collected outstanding debt or explained repayment alternatives as directed by client.
  • Performed all job duties within guidelines of FDCPA.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Achieved performance goals on consistent basis.
  • Searched computer databases, credit reports, public records or other resources to locate debtors.

Education

High School Diploma -

Hendersonville High School, Hendersonville, TN
08.1993 - 05.1997

Skills

Complaint resolution

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Timeline

Claims Research Specialist - Wellpath
02.2021 - Current
Seasonal Customer Experience Advocate (CXA) - AmeriGas Propane
11.2020 - 02.2021
Group Home Manager - Be Blessed HomeCare
11.2012 - 12.2015
Debt Collector - Windham Professionals Inc.
04.2007 - 09.2010
Hendersonville High School - High School Diploma,
08.1993 - 05.1997

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Karen StrahmCustomer Service Specialist