Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Mack

Department Assistant
Conyers,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
2
2
year of post-secondary education

Work History

DEPARTMENT ASSISTANT

EMORY DECATUR HOSPITAL
Decatur , GA
2021.10 - Current
  • Adjust work schedules to accommodate changing staff needs
  • Sets up, organizes, and maintains various departmental files
  • Drafts and post daily schedules
  • Answer department phones
  • Retrieves appropriate information upon request for internal and external use
  • Acts as liaison for unit personnel .
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.
  • Increased customer service success rates by quickly resolving issues.

Unit Clerk

Emory Saint Joseph's Hospital
Atlanta , GA
2008.11 - 2021.10
  • Drafted charges sheets in- which all acute care floors use to capture charges
  • Inventories, orders, and maintains office supplies and forms
  • Completes purchase requisitions and receives supplies
  • Responds to patient requests via patient intercom system, relays information to appropriate staff for immediate attention
  • Arranges for medical tests, supplies, equipment treatment and special dietary needs ordered by physician
  • Enters and retrieves data related to patient charges and supply orders to include daily reconciliation of patient charges to ensure accurate patient billing process.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Prepared admissions charts and scanned records.

MATERIALS HANDLER

EMORY SAINT JOSEPH HOSPITAL
Atlanta , GA
2020.08 - 2021.01
  • Pulled and distributed stock as need for patient care areas
  • Collected and sanitized medical equipment
  • Replenished PPE on COVID units
  • Delivered medical scrubs to appropriate areas
  • Maintained records of information related to inventory and equipment.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Transported inventory items to appropriate locations.
  • Received and unpacked shipments and new equipment as directed.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.

UNIT CLERK

NORTHSIDE FORSYTH HOSPITAL
Cumming , GA
2010.08 - 2017.12
  • Responsible for performing general clerical and reception duties according to needs of patients and unit
  • Generate specialized reports
  • Prepared and maintained patient’s charts, transcribe physician orders and entered information into patient care system.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Provided clerical support, addressing routine and special requirements.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.

OFFICE ASSISTANT

SAINT JOSEPH CENTER FOR DIABETES CARE
Atlanta , GA
2006.06 - 2008.11
  • Responsible for all aspects of patient check in/out and registration
  • Responsibilities also included but not limited to: Registering patients by obtaining demographic and financial information for correct billing and to secure reimbursement
  • Collected patient co-pays as necessary
  • Scheduled patient appointments
  • Third party insurance verification
  • Obtained referrals and authorizations
  • Answer department phones, refer calls to appropriate personnel
  • Enter charges and document encounter
  • Serve as back-up for Wound Care Center as well as Pulmonary Rehab Center secretary
  • Assisted with maintaining Directors calendar.
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Education

Associate of Applied Science - Applied Science

Georgia Perimeter College
Covington, GA
2021.12 - Current

Certified Medical Assistant - Medical Assisting

Lincoln College
Henderson, NV
2004.12 - 2005.12

Skills

Skills & Abilitiesundefined

Timeline

Associate of Applied Science - Applied Science

Georgia Perimeter College
2021.12 - Current

DEPARTMENT ASSISTANT

EMORY DECATUR HOSPITAL
2021.10 - Current

MATERIALS HANDLER

EMORY SAINT JOSEPH HOSPITAL
2020.08 - 2021.01

UNIT CLERK

NORTHSIDE FORSYTH HOSPITAL
2010.08 - 2017.12

Unit Clerk

Emory Saint Joseph's Hospital
2008.11 - 2021.10

OFFICE ASSISTANT

SAINT JOSEPH CENTER FOR DIABETES CARE
2006.06 - 2008.11

Certified Medical Assistant - Medical Assisting

Lincoln College
2004.12 - 2005.12
Karen MackDepartment Assistant