Karen Mack
Department Assistant
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
year of post-secondary education
Work History
DEPARTMENT ASSISTANT
EMORY DECATUR HOSPITAL
Decatur, GA
10.2021 - Current
- Adjust work schedules to accommodate changing staff needs
- Sets up, organizes, and maintains various departmental files
- Drafts and post daily schedules
- Answer department phones
- Retrieves appropriate information upon request for internal and external use
- Acts as liaison for unit personnel .
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Increased customer service success rates by quickly resolving issues.
Unit Clerk
Emory Saint Joseph's Hospital
Atlanta, GA
11.2008 - 10.2021
- Drafted charges sheets in- which all acute care floors use to capture charges
- Inventories, orders, and maintains office supplies and forms
- Completes purchase requisitions and receives supplies
- Responds to patient requests via patient intercom system, relays information to appropriate staff for immediate attention
- Arranges for medical tests, supplies, equipment treatment and special dietary needs ordered by physician
- Enters and retrieves data related to patient charges and supply orders to include daily reconciliation of patient charges to ensure accurate patient billing process.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
MATERIALS HANDLER
EMORY SAINT JOSEPH HOSPITAL
Atlanta, GA
08.2020 - 01.2021
- Pulled and distributed stock as need for patient care areas
- Collected and sanitized medical equipment
- Replenished PPE on COVID units
- Delivered medical scrubs to appropriate areas
- Maintained records of information related to inventory and equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
UNIT CLERK
NORTHSIDE FORSYTH HOSPITAL
Cumming, GA
08.2010 - 12.2017
- Responsible for performing general clerical and reception duties according to needs of patients and unit
- Generate specialized reports
- Prepared and maintained patient’s charts, transcribe physician orders and entered information into patient care system.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Provided clerical support, addressing routine and special requirements.
- Completed daily charge reconciliation to keep billing current and accurate.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
OFFICE ASSISTANT
SAINT JOSEPH CENTER FOR DIABETES CARE
Atlanta, GA
06.2006 - 11.2008
- Responsible for all aspects of patient check in/out and registration
- Responsibilities also included but not limited to: Registering patients by obtaining demographic and financial information for correct billing and to secure reimbursement
- Collected patient co-pays as necessary
- Scheduled patient appointments
- Third party insurance verification
- Obtained referrals and authorizations
- Answer department phones, refer calls to appropriate personnel
- Enter charges and document encounter
- Serve as back-up for Wound Care Center as well as Pulmonary Rehab Center secretary
- Assisted with maintaining Directors calendar.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Associate of Applied Science - Applied Science
Georgia Perimeter College
Covington, GA 12.2021 - Current
Certified Medical Assistant - Medical Assisting
Lincoln College
Henderson, NV 12.2004 - 12.2005
Skills
Skills & Abilitiesundefined
Timeline
Associate of Applied Science - Applied Science
Georgia Perimeter College
12.2021 - Current
DEPARTMENT ASSISTANT
EMORY DECATUR HOSPITAL
10.2021 - Current
MATERIALS HANDLER
EMORY SAINT JOSEPH HOSPITAL
08.2020 - 01.2021
UNIT CLERK
NORTHSIDE FORSYTH HOSPITAL
08.2010 - 12.2017
Unit Clerk
Emory Saint Joseph's Hospital
11.2008 - 10.2021
OFFICE ASSISTANT
SAINT JOSEPH CENTER FOR DIABETES CARE
06.2006 - 11.2008
Certified Medical Assistant - Medical Assisting
Lincoln College
12.2004 - 12.2005
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