Karen Mack
Department Assistant
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
year of post-secondary education
Work History
DEPARTMENT ASSISTANT
EMORY DECATUR HOSPITAL
Decatur, GA
10.2021 - Current
- Adjust work schedules to accommodate changing staff needs
- Sets up, organizes, and maintains various departmental files
- Drafts and post daily schedules
- Answer department phones
- Retrieves appropriate information upon request for internal and external use
- Acts as liaison for unit personnel .
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Increased customer service success rates by quickly resolving issues.
Unit Clerk
Emory Saint Joseph's Hospital
Atlanta, GA
11.2008 - 10.2021
- Drafted charges sheets in- which all acute care floors use to capture charges
- Inventories, orders, and maintains office supplies and forms
- Completes purchase requisitions and receives supplies
- Responds to patient requests via patient intercom system, relays information to appropriate staff for immediate attention
- Arranges for medical tests, supplies, equipment treatment and special dietary needs ordered by physician
- Enters and retrieves data related to patient charges and supply orders to include daily reconciliation of patient charges to ensure accurate patient billing process.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
MATERIALS HANDLER
EMORY SAINT JOSEPH HOSPITAL
Atlanta, GA
08.2020 - 01.2021
- Pulled and distributed stock as need for patient care areas
- Collected and sanitized medical equipment
- Replenished PPE on COVID units
- Delivered medical scrubs to appropriate areas
- Maintained records of information related to inventory and equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
UNIT CLERK
NORTHSIDE FORSYTH HOSPITAL
Cumming, GA
08.2010 - 12.2017
- Responsible for performing general clerical and reception duties according to needs of patients and unit
- Generate specialized reports
- Prepared and maintained patient’s charts, transcribe physician orders and entered information into patient care system.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Provided clerical support, addressing routine and special requirements.
- Completed daily charge reconciliation to keep billing current and accurate.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
OFFICE ASSISTANT
SAINT JOSEPH CENTER FOR DIABETES CARE
Atlanta, GA
06.2006 - 11.2008
- Responsible for all aspects of patient check in/out and registration
- Responsibilities also included but not limited to: Registering patients by obtaining demographic and financial information for correct billing and to secure reimbursement
- Collected patient co-pays as necessary
- Scheduled patient appointments
- Third party insurance verification
- Obtained referrals and authorizations
- Answer department phones, refer calls to appropriate personnel
- Enter charges and document encounter
- Serve as back-up for Wound Care Center as well as Pulmonary Rehab Center secretary
- Assisted with maintaining Directors calendar.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Associate of Applied Science - Applied Science
Georgia Perimeter College
Covington, GA 12.2021 - Current
Certified Medical Assistant - Medical Assisting
Lincoln College
Henderson, NV 12.2004 - 12.2005
Skills
Skills & AbilitiesProficiency in hospital and physician practice computer systems such as Meditech, Epic, Cerner Power Chart, McKesson, IDX and other comparable systemsKnowledgeable of medical billing and insurance proceduresKnowledge of anatomy and medical terminologyData EntryFile ManagementScheduling
- Filing and data archiving
WPM typing speed55
Timeline
Associate of Applied Science - Applied Science
Georgia Perimeter College
12.2021 - Current
DEPARTMENT ASSISTANT
EMORY DECATUR HOSPITAL
10.2021 - Current
MATERIALS HANDLER
EMORY SAINT JOSEPH HOSPITAL
08.2020 - 01.2021
UNIT CLERK
NORTHSIDE FORSYTH HOSPITAL
08.2010 - 12.2017
Unit Clerk
Emory Saint Joseph's Hospital
11.2008 - 10.2021
OFFICE ASSISTANT
SAINT JOSEPH CENTER FOR DIABETES CARE
06.2006 - 11.2008
Certified Medical Assistant - Medical Assisting
Lincoln College
12.2004 - 12.2005