Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Macklin

Atlanta,GA

Summary

Solution-focused professional with demonstrated business acumen in supporting contract renewals and amendment basis underlying terms and conditions. Expertise in working with internal teams to accurately track data for contracts, and complete annual audits.

Overview

19
19
years of professional experience

Work History

Compliance & Quality Control Specialist

Invest Atlanta
01.2021 - Current
  • Monitor portfolio of LIHTC developments in compliance with IRS Code Section 42, HUD, AHFC Agreements, and other compliance regulations.
  • Analyze pre-closing documents for developer financial obligations, compliance, and reporting requirements.
  • Ensure post-closing compliance for all state and local programs offered or administered by Invest Atlanta.
  • Conduct auditing of files, and units at portfolio properties, and develop summary reports of physical findings.
  • Research operational and program issues and suggest policy changes to the Director.
  • Engage in processing URFA Deed Cancellations and Homeowners Certificates for homebuyer loans.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Created and maintained several databases to track statistical data.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Assess quarterly and semi-annual TAD project compliance reports.
  • Effectively analyzed income certifications and re-certifications for housing properties.
  • Efficiently verified rent schedules and applied for bond and tax credit units.
  • Shared audit copies, data spreadsheets, and other applicable reports to the Georgia Department of Community Affairs.
  • Actively collaborated with DCA and awardees regarding REBA grant funding.

Landlord (Contractor)

CVR Associates
07.2021 - 12.2021


  • Computed assistance is available for tenants using landlord documents
  • Obtained legal property management agreement from the legal owner(s)
  • Closely examined lease agreements, proof of late rent, assistance amounts, and other compliance criteria as per prescribed policies and standards
  • Acquired completed W-9s, photo IDs, leases, statements of unpaid past due rent, and landlord certifications of participating landlords
  • Escalated potential fraud cases to the client analyst team for research
  • Reconciled rent arrear amounts and lease rent payments in compliance with a lease agreement
  • Commenced renter payee process for non-responsive landlords.
  • Monitored rent collections and resolved tenant disputes quickly and effectively.
  • Managed showings, rental paperwork, and collections for [Type] properties.
  • Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.

Eligibility Specialist (Contractor)

CVR Associates Inc.
03.2021 - 07.2021
  • Received and authenticated information in family and property owner documentation
  • Managed cases including processing applications for eligibility screening
  • Computed annual income in documents provided by family and maintained applicant records
  • Imparted effective training to new eligibility workers
  • Verified eligibility for rent, reviewed leases, and ascertained rent assistance portion in accordance with established policy
  • Optimized quality and accuracy of customer service regarding case management duties
  • Successfully employed Microsoft Suite and additional programs to develop correspondence and reports.
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with accurate eligibility form, application and document completion.

Administrative Coordinator

Advanced Urology
03.2018 - 12.2019
  • Sourced, hired and managed administrative staff
  • Assisted management with special projects to complete all tasks by deadlines.
  • Assisted President and CEO executive-level administrative request
  • Prepared, updated, and reconciled databases, monitored and approved administrative staff time, expense management, global travel management, vendor contracts, and reports
  • Managed executive calendars and coordinated travel arrangements
  • Answered and directed a high volume of incoming calls
  • Assisted management with special projects, ensuring completion of all tasks within established deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

Executive Assistant (Contractor)

Atlanta Housing Authority
04.2014 - 01.2019
  • Provided general accounting support including billing reconciliations, invoicing, outstanding payment collections, and financial reporting.
  • Maintained contract database including preparing Basic Ordering Agreements (BOAs), micro-purchase requests and travel requests expense reports, Expedited Quotes (EQs), and Requests for Proposals (RFPs).
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided general accounting support including billing reconciliations, invoicing, outstanding payment collections, and financial reporting.
  • Maintained contract database including preparing Basic Ordering Agreements (BOAs), micro-purchase requests and travel requests expense reports, Expedited Quotes (EQs), and Requests for Proposals (RFPs).
  • Vouchers, State Housing Vouchers, subsidies, and LURAs., Functioned as a focal point of contact for administrative needs, managing calendars, maintaining databases, and coordinating correspondence.
  • Collated information and prepared reports to facilitate informed decision-making.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Housing Services Assistant (Contractor)

Mahone Group
01.2013 - 01.2014
  • Provided proactive assistance to Housing Service Administrators in conducting client interviews
  • Processed Requests for Tenancy Approvals (RTA’s), HAP contracts, rent negotiations, contract generation, and leases
  • Conducted research on homeownership and property brokerage
  • Reviewed accommodations requests, estimated housing subsidies, and recertified housing voucher participants in compliance with HUD guidelines
  • Responded to inquiries and guided participants on voucher processes
  • Adapted to situations and effectively substituted Executive Assistant during a long period of absence.

Scheduling & Surgical Coordinator | Medical Secretary

Grady Health System
10.2006 - 08.2012


  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Coordinated with facilities to schedule Neurosurgery procedures.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and train new Neurosurgery schedulers.

Executive Assistant

DeKalb Medical
07.2004 - 03.2005
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.

Education

MBA, Master of Business Administration -

Western Governor’s University
Mill Creek, UT
2024

BS - Interdisciplinary Studies, Bus Admin, Criminal Justice & Applied Health Science

Troy University
Troy, AL
2022

AA - General Education

Troy University
Troy, AL
2013

Microsoft Office -

TESST College
2000

Skills

  • Contract Research & Analysis
  • Regulatory Compliance Quality Control
  • Program Management
  • Business Administration Process Improvement
  • Microsoft Office Suite
  • SciQuest Jaggaer Procurement
  • Yardi Voyager Yardi PayScan
  • Neighborly
  • Epic
  • eCivis Grants Management
  • Correspondence Writing
  • Critical Thinking
  • Relationship Building
  • Office Management
  • Customer Service
  • Maintaining Financial Records
  • Computer Proficiency
  • Invoice Processing
  • HIPAA Compliance
  • Epic Systems
  • Staff Leadership
  • Time Management

Timeline

Landlord (Contractor)

CVR Associates
07.2021 - 12.2021

Eligibility Specialist (Contractor)

CVR Associates Inc.
03.2021 - 07.2021

Compliance & Quality Control Specialist

Invest Atlanta
01.2021 - Current

Administrative Coordinator

Advanced Urology
03.2018 - 12.2019

Executive Assistant (Contractor)

Atlanta Housing Authority
04.2014 - 01.2019

Housing Services Assistant (Contractor)

Mahone Group
01.2013 - 01.2014

Scheduling & Surgical Coordinator | Medical Secretary

Grady Health System
10.2006 - 08.2012

Executive Assistant

DeKalb Medical
07.2004 - 03.2005

MBA, Master of Business Administration -

Western Governor’s University

BS - Interdisciplinary Studies, Bus Admin, Criminal Justice & Applied Health Science

Troy University

AA - General Education

Troy University

Microsoft Office -

TESST College

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