Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Mackura

Dublin

Summary

Dynamic Deli Coordinator at Fresh Thyme with a proven track record in enhancing customer satisfaction through expert product recommendations and effective conflict resolution. Skilled in inventory management and staff training, I successfully optimized supply chain operations and cultivated strong vendor relationships, driving profitability and fostering a positive team environment.

Overview

30
30
years of professional experience

Work History

Deli Coordinator

Fresh Thyme
01.2018 - Current
  • Provided expert recommendations on various deli products, enhancing the shopping experience for patrons.
  • Trained new employees on deli operations, fostering a positive work atmosphere.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Inventoried food products and associated materials on weekly basis.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.

Assistant Manager

Donatoes Pizza
02.1996 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

No Degree - Business Administration

University of Akron
Akron, OH

Skills

  • Food preparation
  • Sanitation procedures
  • Food safety compliance
  • Scheduling coordination
  • Customer service
  • Employee supervision
  • Sanitation standards
  • Staff training
  • Inventory management
  • Cost controls

Timeline

Deli Coordinator

Fresh Thyme
01.2018 - Current

Assistant Manager

Donatoes Pizza
02.1996 - 04.2017

No Degree - Business Administration

University of Akron

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