Karen Madison
Baton Rouge,LA
Summary
Experienced and dependable Customer Service Receptionist with a strong background in medical office operations and patient relations. Skilled in managing high-volume calls, coordinating appointments, and maintaining accurate records while ensuring HIPAA compliance. Known for providing excellent customer service, effective communication, and a positive patient experience. Highly organized with strong attention to detail and the ability to multitask in fast-paced environments.
Overview
42
42
years of professional experience
Work History
Customer Service Receptionist
Atlas Dermatology
06.2013 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
- Managed administrative tasks such as copying, filing and faxing documents.
Customer Service Receptionist
Dermatology Clinic
11.2005 - 06.2013
- Acted as first point of contact and set appointments for prospective patients.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
Sales Associate
JCPenney
02.1984 - 09.1993
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Service Worker
Family Support Office
11.1993 - 05.1998
- Scheduled and led meetings with program families.
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Promoted a supportive environment through empathy and understanding in all communications with families.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
Collections Representative
Internal Revenue Service, IRS
06.1998 - 02.2002
- Processed payments and applied to customer balances.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Entered client details and notes into system for interdepartmental access and review.
Education
Capital Senior High School
Baton Rouge, LA05.1984
Skills
- Problem Solving
- High-Volume Call Handling
- HIPAA Compliance
- Administrative Support
- Patient Scheduling Coordination
- Attention to Detail
- Microsoft Excel
- Microsoft Outlook
- Multitasking Abilities
- Phone etiquette
- Billing procedures
- Customer service excellence
- Time management
- Medical Terminology
- Electronic Health Records
Timeline
Customer Service Receptionist
Atlas Dermatology
06.2013 - Current
Customer Service Receptionist
Dermatology Clinic
11.2005 - 06.2013
Collections Representative
Internal Revenue Service, IRS
06.1998 - 02.2002
Service Worker
Family Support Office
11.1993 - 05.1998
Sales Associate
JCPenney
02.1984 - 09.1993
Capital Senior High School