Summary
Overview
Work History
Education
Skills
Timeline
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Karen Malone

Phoenix,AZ

Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Service-driven professional brings more than 28 years of experience working as flight crew member. Customer-oriented attitude and successful problem-solver.

Seeking Position offering continued award winning customer service and winning "Team Atmosphere" with flexible hours.

Overview

27
27
years of professional experience

Work History

Senior Flight Attendant

Southwest Airlines
Phoenix, AZ
08.1997 - Current
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new FAA and Company requirements and procedures.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Participate in New Crew Member "Mentorship" Program
  • Active in Local Base "Culture Committee" activities to support fellow crew members and Local "Community Events" with The Ronald McDonald House in SWA Volunteer Partnership.

Volunteer

International Humanitarian Organization
Lima, Peru
09.2016 - 09.2016
  • Followed directions from supervisors and completed tasks within appropriate timeframe within Peruvian Villages with medical and school supplies.
  • Helped with locating local sources neede for crop growth in Peru, prep, set up, and breakdown of community schools and Agricultural Agents.
  • Offered support and assistance to community members including teaching school children and farming in rural Peru.

Education

Associate of Business Administration - Pre-Law

Clayton State University
Morrow, GA

Skills

  • Emergency Response
  • FAA Regulations
  • Emergency Care
  • Public Speaking Confidence
  • Adaptable mindset
  • Team Oversight
  • Flight safety
  • Regulatory Compliance
  • First Aid
  • Customer Service
  • International Flight Experience
  • Emergency response training
  • Emergency Situations Management
  • Cleanliness and sanitation
  • Public Speaking
  • Special needs accommodation
  • Schedule Management
  • Advanced First Aid Knowledge
  • Company culture and values
  • Flight procedure familiarity
  • Flexible Work Schedule
  • Adult AED and CPR
  • Crew Coordination
  • Public interaction
  • Multilingual Proficiency
  • Marketing

Timeline

Volunteer

International Humanitarian Organization
09.2016 - 09.2016

Senior Flight Attendant

Southwest Airlines
08.1997 - Current

Associate of Business Administration - Pre-Law

Clayton State University

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Karen Malone