Karen Mangray
QUEENS,New York
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Big Bull Corp
2018.04 - 2022.11
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Paychex, Adp, and Cornerstone.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Home Health Aide
Private Home
2013.02 - 2019.06
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Assistant Manager
Olympia House
2012.09 - 2013.11
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
06.2025
Skills
- Inventory Control
- Staff Hiring
- Policy Development
- Team Supervision
- Workforce Management
- Customer Service
- Data Entry
- Payroll and Budgeting
- Business Administration
Timeline
Office Manager
Big Bull Corp
2018.04 - 2022.11
Home Health Aide
Private Home
2013.02 - 2019.06
Assistant Manager
Olympia House
2012.09 - 2013.11
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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